Defendant personal injury firm BC Legal is launching an unusual “client knowledge hub” in the City next month, which will provide a range of free services but “very little fee-earning”. It said the hub would offer training, software demonstrations and free access to meeting rooms, a roof terrace, a gym and a hotel.
A solicitor who faked three client care letters and backdated them has been struck off by the Solicitors Disciplinary Tribunal. The SDT rejected Rafique Chowdhury’s claims that he acted “in a moment of madness” and was “regularising the files, not seeking to mislead anyone”.
The proportion of people selecting their conveyancer on price has fallen to only one in ten, a survey of 5,400 home movers has shown. The same survey found that only three years ago 20% of clients chose the cheapest.
Not so clever: 80% of lawyers rate themselves as ‘above average’ but only 40% of clients see it that way
Although 80% of lawyers at small firms rate their services as ‘above average’ only 40% of clients rate them that way, a major study has found. The survey found that lawyers misunderstood clients’ priorities.
The Court of Appeal is to hear a disciplinary case which led to the Bar Standards Board being accused by Lord Justice Moses of “misleading conduct”. Meanwhile, a barrister convicted of tenancy fraud has been disbarred.
The academic who earlier this year angered criminal defence practitioners when he revealed research suggesting the firms he shadowed had mistreated their clients, has warned that the legal aid cuts planned by the Ministry of Justice will only make things worse.
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When it comes to processes and formal audits, the natural tendency for anyone is to put off analysing and understanding what you do and don’t do, until you really have to. That’s the point of deadlines, right? Well, compliance controls are designed so that they are a permanent part of operating culture, not just when you stand by your beds for inspection. This is certainly the case for the requirements under the SRA Handbook revision and cannot be taken lightly.
The biggest single reason general counsel are dropping law firms is price, according to a survey of top in-house lawyers at major global corporations. Lack of demand and quality of results are featured high up in the list.
Comparisons between the 2012 Olympics and the compliance officer for legal practice (COLP) nomination process are more obvious than you might think: both were years in the preparation, shrouded in mystery, beset by operational PR disasters and, ultimately, over in a flash. This month’s blog brings you live coverage of the five-month dash: that’s how long your COLP has to get the firm’s house in order before they become responsible for compliance. Like bog-snorkelling and extreme ironing, the five-month dash is a niche sport, unlikely to grace the Olympics, but pundits are predicting there’ll be a least 11,000 participants by the end of the year.