17 June 2011

Resolve Consultancy

A Revolution in Resolution

With the Solicitors Regulation Authority’s new Outcomes Focused Regulation and the Legal Ombudsman’s requirements, it is more important now than ever before, that firms have effective complaints handling mechanisms in place. 

Resolve Consultancy has been set up to fill a gap in the provision of support services to the legal profession to ensure that complaints of poor service can be dealt with efficiently and effectively through your firm’s internal complaints procedure.

We offer expert advice and practical assistance in dealing with complaints of poor service and by outsourcing your complaints to us, you can be confident that they will be handled in accordance with the new requirements.

We can help you to achieve the following benefits:

• minimise the risk of complaints being escalated to the Legal Ombudsman;
• reduce the time and costs incurred in dealing with complaints;
• allow you to concentrate on your primary function of fee earning to maximise your profits;
• allow you to meet the ever changing demands to meet professional service standards;
• ensure good quality complaints management, which will help you to remain competitive in today’s legal market; and
• receive fewer recorded complaints against you (particularly beneficial, if complaints records are published, as per the current consultation).
• lower insurance premiums

Many firms find it difficult to approach a complaint objectively as they view it as an attack on their professionalism rather than as an opportunity to improve services. When investigating your complaints, we will establish the root cause of the failures in service and assist you in putting mechanisms in place to prevent reoccurrences.

Remember, complaints are a business risk which cannot be avoided. Let Resolve help you manage them instead.

For more information visit our website at www.resolveconsultancy.co.uk or telephone 07761279124 or 07738879193.