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Fire in the hole

[1]

Fire damage: first thing to do is notify your insurers

Q. We understand that the storage facility which we use to store archived client files and documents has been badly damaged by a fire, although we have not yet had formal notification of that and do not know whether all the documents have been destroyed . What steps do we need to take from a conduct point of view?

A. The first thing you should do is notify your insurers. Once you know for certain whether some or all of the files and documents you were holding have been destroyed, you will need to: