Client care


CLC to introduce ‘polluter pays’ to cover cost of Legal Ombudsman

17 May 2021

The Council for Licensed Conveyancers is set to become the first regulator to introduce a ‘polluter pays’ element to how it recovers the cost of the Legal Ombudsman from those it regulates.


Client sued over unpaid fees loses appeal against contempt sentence

8 February 2021

A man sued by a Kent law firm for unpaid fees has lost his appeal against a suspended sentence handed out for contempt over his failure to comply with court orders.


No implied retainer between law firm and businessman

18 November 2020

There was no implied retainer between a businessman who found himself on the wrong end of an expensive short-term loan and the law firm acting for the lender, the High Court has ruled.


Consumers use “limited criteria” when shopping around for lawyers

22 October 2020

Consumers of legal services apply “relatively limited criteria” when shopping around, research has found – which 46% of those polled did, while 27% went to the first adviser they looked at.


PI firms “failing to understand” what clients look for in a lawyer

21 October 2020

Many personal injury law firms fail to understand what potential clients are looking for and are wasting their marketing budgets as a result, according to research published today.


LeO: Simplest complaints could take over a year to conclude

12 August 2020

The Legal Ombudsman has warned that if its poor performance over the last few months continues, it could take more than a year to process even the simplest complaints.


Revealed: Most barristers failing to comply with transparency rules

30 July 2020

Little more than a third (37%) of barristers, chambers and firms regulated by the Bar Standards Board are fully complying with its rules on price and service transparency, it has emerged.


Are you live-chatting with your clients?

22 July 2020

For legal firms striving to stand out in a digital age, live chat helps to bring them closer to clients and respond to the changing way people shop and procure legal services.


Inquiry was “right to refuse” participants choice of lawyer

8 July 2020

The High Court has upheld a decision refusing two ‘core participants’ in the infected blood public inquiry the right to nominate their own solicitors.


Solicitor and firm sanctioned over property work

1 June 2020

A law firm earned some £800,000 in fees on three failed property development schemes as well as ‘quick sale’ conveyancing where it acted for both sides, a tribunal has heard.


Legal project management “needs common standards”

27 April 2020

Legal project management has received an unexpected boost from people working from home as a result of Covid-19 but law firms are keen on formal standards for it, according to a study.


Firms launches ‘will through a window’ service

30 March 2020

A law firm in Wiltshire is offering a ‘Wills through a window’ service as law firms look for ways to execute wills validly amidst a spike in demand due to the coronavirus pandemic.


Lawyers need to take ‘whole person’ approach to clients

26 February 2020

Law firms and other advisers are often organised so they only see a legal problem that needs to be resolved, rather than take a ‘whole person’ approach to clients, the head of a well-known legal charity has said.


Law firms failing miserably with client follow-ups

27 January 2020

Law firms are making follow-up calls to only 9% of the people that contact them, a mystery shopper survey has found, with conveyancing teams performing better than private client and debt recovery.


Survey: Law firms benefit from efforts to help disabled

15 October 2019

Solicitors’ firms that adjust the way they present information to disabled people – and make explicit how they can accommodate their needs – will see the business benefits, a major study has found.

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Blog


Embracing the future: Navigating AI in litigation

Whilst the UK courts have shown resistance to change over time, in the past decade they have embraced the use of some technologies that naturally improve efficiency. Now we’re in the age of AI.


A sorry tale of two conveyances

In a first for this website, Mrs Legal Futures has written a blog. All the lawyers have been named after Teletubbies, partly for privacy but mostly for petty revenge.


Combatting discrimination caused by algorithms requires a uniform approach

As we see more and more decision-making responsibilities once entrusted solely to humans now delegated to automated systems, we are also observing a rise in algorithmic discrimination.