Legal Ombudsman

Legal Ombudsman suspends publication of complaints data over accuracy concerns

Kathryn Stone LeO 2

The Legal Ombudsman has pulled from its website the details of law firms and chambers that have been subject to complaints because of concerns over their accuracy, it has emerged. The names of all providers that have been involved in complaints resolved by an ombudsman decision are usually published quarterly.

February 13th, 2017

LeO investigations of CMCs climbs towards 5,000 as it is warned about impact of PI reforms

Kathryn Stone LeO 2

The Legal Ombudsman has investigated almost 5,000 complaints about claims management companies in the two years since its jurisdiction was expanded to cover them. But it has been warned to expect a major influx of more complaints if the government’s personal injury reforms come to pass.

January 30th, 2017

Consumer panel: We don’t need to be separated from the Legal Services Board

Elisabeth Davies lo res

There are “clear benefits” in the Legal Services Consumer Panel remaining part of the Legal Services Board, the panel’s chair has argued. Elisabeth Davies said the status quo allowed the LSB and the approved regulators to “access consumer insight on tap”.

November 30th, 2016

Solicitor faces jail for failing to comply with Legal Ombudsman decision


A solicitor who has failed to comply with a decision of the Legal Ombudsman and then a court order enforcing it is facing jail after she did not show up at the committal hearing. She has been given one final chance to explain herself or go to prison for 14 days.

November 16th, 2016

Complaints against lawyers fall to their lowest level yet

Kathryn Stone LeO 2

The number of complaints against lawyers that reach the Legal Ombudsman has fallen to its lowest level since the organisation opened in 2010, its annual report has shown. Residential conveyancing, family, personal injury, wills and probate, and litigation were the most complained about areas of law.

November 9th, 2016

Exclusive: LeO “frustrated” by lack of redress for clients of unregulated providers, says chief ombudsman

Kathryn Stone LeO

The Legal Ombudsman (LeO) is “some way off” handling complaints about unregulated legal services providers, the chief ombudsman has admitted. However, Kathryn Stone said it was “deeply frustrating” to LeO staff that consumers of unregulated services had no access to redress.

November 2nd, 2016

MoJ set to press ahead with regulatory independence

Ministry of Justice sign

The Ministry of Justice has no intention of dropping its plans to separate the legal regulators from their representative bodies, it said yesterday as it unveiled reviews of how the Legal Services Board and Legal Ombudsman are operating.

October 28th, 2016

Battle of the “bulge” – Legal Ombudsman’s performance worsens

Keyboard with Complaint Button.

The time taken by the Legal Ombudsman to resolve cases increased over the summer, new figures have shown. The proportion of cases resolved within 90 days fell from 50% in June this year to 47% in July – against a target of 60%. This was caused by a “bulge” in cases being assessed.

September 27th, 2016

Creating a ‘two-tier profession’ – Consumer panel joins opposition to SRA plan

SRA logo on brick wall

The Legal Services Consumer Panel and the Legal Ombudsman are the latest organisations to come out against the Solicitors Regulation Authority’s proposal that practising solicitors be allowed to handle unreserved legal work for the public from unregulated firms.

September 27th, 2016

Bring unregulated providers within LeO’s jurisdiction, says chief ombudsman

Kathryn Stone LeO

The changing legal market means that anybody offering legal services – including unregulated providers – should have to offer some kind of access to the Legal Ombudsman, the chief ombudsman has said. Kathryn Stone said this would be “a much more coherent way for us to provide our service”.

September 16th, 2016