Legal Ombudsman

Barrister with history of failing to co-operate with BSB and LeO suspended for two years

BSB 2

A commercial barrister has been suspended from practice for failing to comply with an order of the Legal Ombudsman and requests from his own regulator, only two years after a series of similar findings as well as a suspension for handling client money when he should not have done.

May 8th, 2017

LeO keen on bringing unregulated providers within its remit

Wanda Goldwag

The Legal Ombudsman has pledged to avoid pursuing an “expansionist” strategy when considering expanding its jurisdiction, but nevertheless welcomed the Competition and Markets Authority’s suggestion that it could handle complaints against unregulated legal providers.

April 21st, 2017

Cost of Legal Ombudsman to rise for first time as unpaid case fees cause problems

Steve Green

The Legal Ombudsman’s budget is set to rise for the first time since its creation – by £1m – with claims management companies not paying the case fees they have been charged the key cause and more expected to follow as they continue to go out of business.

April 12th, 2017

Incoming complaints boss to sell stakes in leading ABSs

Wanda Goldwag

The incoming chair of the Office for Legal Complaints – the body that oversees the Legal Ombudsman – is to sell her investments in two leading alternative business structures, it has been confirmed. The fact Wanda Goldwag had them only came into the public domain last Friday.

March 30th, 2017

Goldwag confirmed as new OLC chair and promises to manage any conflict caused by ABS investments

Wanda Goldwag

MPs have approved the appointment of Wanda Goldwag as the new chair of the Office for Legal Complaints – the body that oversees the Legal Ombudsman – as it also emerged that she has small shareholdings in two major alternative business structures.

March 24th, 2017

Would-be complaints chief says process needs “root and branch review”

Wanda Goldwag

There needs to be a “root and branch” review of the complaints process run by the Legal Ombudsman, with the speed with which complaints are resolved a particular concern, according to the prospective chair of the organisation’s governing body.

March 22nd, 2017

Marketer with ABS connections named next chair of Office for Legal Complaints

Wanda Goldwag

Wanda Goldwag – a marketing specialist turned regulator with a connection to two high-profile alternative business structures – has been named as the Legal Services Board’s preferred candidate to chair the Office for Legal Complaints, the body that oversees the Legal Ombudsman.

March 17th, 2017

LeO’s bid to give complaints data to comparison websites delayed by IT problems

Steve Green

Plans by the Legal Ombudsman is to give comparison websites details of complaints against law firms will be delayed by the service’s computer problems, it has emerged. Kathryn Stone, the chief legal ombudsman, said she believed comparison websites “really are the disruptors” in the legal services market.

March 1st, 2017

Legal Ombudsman suspends publication of complaints data over accuracy concerns

Kathryn Stone LeO 2

The Legal Ombudsman has pulled from its website the details of law firms and chambers that have been subject to complaints because of concerns over their accuracy, it has emerged. The names of all providers that have been involved in complaints resolved by an ombudsman decision are usually published quarterly.

February 13th, 2017

LeO investigations of CMCs climbs towards 5,000 as it is warned about impact of PI reforms

Kathryn Stone LeO 2

The Legal Ombudsman has investigated almost 5,000 complaints about claims management companies in the two years since its jurisdiction was expanded to cover them. But it has been warned to expect a major influx of more complaints if the government’s personal injury reforms come to pass.

January 30th, 2017