Consumer panel

Panel tells SRA it must do more to protect consumers using solicitors in unregulated firms

Dr Jane Martin

The Legal Services Consumer Panel has fired a warning shot across the bows of the Solicitors Regulation Authority, saying it needs to put more consumer protections in place before pressing ahead with its controversial plan to allow solicitors to practise from unregulated firms next year.

August 16th, 2017

Government rules out complete separation of regulators from representative bodies

Ministry of Justice sign

The government indicated today that it will not go ahead with plans to completely separate legal regulators from their linked professional bodies, such as the Solicitors Regulation Authority and Law Society. It came in a review of the Legal Services Board and Office for Legal Complaints that found both “generally operating efficiently and effectively”.

July 19th, 2017

“Satisfaction levels do not tell the whole story” – consumer panel defends survey findings

Camden Town, Market, London

The findings from the Legal Services Consumer Panel’s latest tracker survey that people are generally satisfied with their lawyers does not detract from the concerns over their lack of shopping around before choosing one, the panel has said. “Those who access the service are satisfied, but what about those who can’t?” it said.

July 19th, 2017

Legal market “at standstill” as clients fail to shop around – but they are happy with lawyers they pick

Jane Martin

The legal services market is “at a standstill”, with consumers still relying “too heavily on reputation” and reluctant to shop around, the Legal Services Consumer Panel has said. At the same time, however, their satisfaction with the advice they received was high.

July 18th, 2017

Interim chair for Legal Services Board named with no sign of recruitment process

Simon Davis

A former chief executive of Natural England is to take over as interim chairman of the Legal Services Board next week after Sir Michael Pitt’s term comes to an end without the recruitment exercise for his successor having even begun.

April 24th, 2017

Consumer panel warns against “information overload” in new transparency regime

Dr Jane Martin

The Legal Services Consumer Panel has warned of “information overload” as legal regulators struggle to come to terms with the demands of the Competition and Markets Authority for transparency on prices and complaints.

March 22nd, 2017

News in brief: Solicitors in hot water over dodgy investment schemes, disqualified barrister disbarred and much more

Dr Jane Martin

We round up news stories from the week we haven’t had room to cover, including more sanctions for solicitors caught up in dodgy investment schemes, a new chair for the Legal Services Consumer Panel, a barrister being disbarred over payments to himself, advice on price transparency, and much more.

December 9th, 2016

Consumer panel: We don’t need to be separated from the Legal Services Board

Elisabeth Davies lo res

There are “clear benefits” in the Legal Services Consumer Panel remaining part of the Legal Services Board, the panel’s chair has argued. Elisabeth Davies said the status quo allowed the LSB and the approved regulators to “access consumer insight on tap”.

November 30th, 2016

BME consumers “getting a raw deal from the law” compared to white clients

Elisabeth Davies 2014

Black and minority ethnic (BME) consumers of legal services are getting a “raw deal” when choosing and using legal services, according to the Legal Services Consumer Panel, after its research showed levels of trust, loyalty and satisfaction lower among BME groups that white British consumers.

November 16th, 2016

Creating a ‘two-tier profession’ – Consumer panel joins opposition to SRA plan

SRA logo on brick wall

The Legal Services Consumer Panel and the Legal Ombudsman are the latest organisations to come out against the Solicitors Regulation Authority’s proposal that practising solicitors be allowed to handle unreserved legal work for the public from unregulated firms.

September 27th, 2016