Co-op unveils one-stop accident service

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13 May 2010

Ryan: leveraging power of Co-op brand

The Co-operative Legal Services (CLS) has launched a comprehensive, one-call accident management service for brokers and insurers.

The new service highlights the way that non-legal brands can pull together a range of services, of which legal help is just one part, to offer consumers a full package that lawyers willl struggle to match.

CLS aims to offer the full range of assistance needed to get motorists mobile and claims resolved following a road traffic accident. With one call, it said it will take responsibility for all the appropriate services, including: at-scene assistance and recovery; replacement vehicle provision; underwriter notification and liaison; repair management; salvage solution; claims management; legal expenses insurance; and online repair tracking

CLS managing director Eddie Ryan said: “With the economic challenges facing many providers, we believe there is an opportunity to leverage the power and financial strength of The Co-operative Group brand. We will provide an ethical and reliable customer-focused service that gets people mobile and achieves claim resolution as quickly as possible.”

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I visit a lot of different businesses in the course of my job – both law firms and other types of organisations. This gives me a unique opportunity to compare how the legal sector is shaping up against the commercial world in how they welcome visitors to their business, and it’s fair to say that those that go the extra mile certainly stand out.

October 21st, 2016