Co-op unveils one-stop accident service

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13 May 2010


Ryan: leveraging power of Co-op brand

The Co-operative Legal Services (CLS) has launched a comprehensive, one-call accident management service for brokers and insurers.

The new service highlights the way that non-legal brands can pull together a range of services, of which legal help is just one part, to offer consumers a full package that lawyers willl struggle to match.

CLS aims to offer the full range of assistance needed to get motorists mobile and claims resolved following a road traffic accident. With one call, it said it will take responsibility for all the appropriate services, including: at-scene assistance and recovery; replacement vehicle provision; underwriter notification and liaison; repair management; salvage solution; claims management; legal expenses insurance; and online repair tracking

CLS managing director Eddie Ryan said: “With the economic challenges facing many providers, we believe there is an opportunity to leverage the power and financial strength of The Co-operative Group brand. We will provide an ethical and reliable customer-focused service that gets people mobile and achieves claim resolution as quickly as possible.”



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Legal Futures Blog

McKenzie Friends – a storm in a teapot

Legal Futures Conference 2011Photo by Jonathan Goldberg

If the recent furore about McKenzie Friend Marketplace shows anything, it is that the profession remains acutely sensitive to the apparent threat of competition by unregulated entrants into the legal landscape. But for an outside observer, the whole McKenzie Friend debate remains curiously overblown: if not a storm in a teacup, a storm at least in a teapot. For all the characteristic sturm und drang of the Law Society’s response to last year’s senior judiciary consultation, there was pretty widespread agreement among most respondents that McKenzie Friends are here to stay.

April 28th, 2017