Top chambers and law centre throw weight behind pioneering webcam legal service

Print This Post

By Legal Futures

11 April 2012

Webcam: an OXSRAD staff member tries out the Instant Law service

One of the country’s largest barristers’ chambers has joined forces with Instant Law UK, as it rolls out its library-based video-conferencing service.

Instant Law will next week also give library users access to what it claims is the country’s first interactive, online debt and employment law service, in conjunction with a London law centre.

As first revealed on Legal Futures, Instant Law has launched its service in Marylebone Public Library, followed by Birmingham Central Library, the biggest public library in Europe. A further 10 libraries in the Birmingham City Council area have been earmarked for the service.

Initially, users are put through to an Instant Law UK solicitor who will give the first advice free of charge; if a barrister is deemed appropriate for the case, St Philips Chambers will cover instructions coming out of Birmingham, while talks are ongoing with another major chambers in London to cover Westminster Council libraries.

Error, group does not exist! Check your syntax! (ID: 14)

The solicitor advice is provided by a mixture of in-house solicitors based at Instant Law’s Oxford call-centre, home workers and, where appropriate, firms in the network.

Chris Owen, chief executive of St Philips Chambers, said: “When St Philips was invited to join this innovative service for the Birmingham public at large, I was delighted to accept. Our first case has proceeded well and produced a considerable saving for the client. I see this service becoming more popular as the public become accustomed to the facility and it also allows us to bring our law firm friends into a matter when the case warrants it.”

Instant Law UK has formed a commercial relationship with an established law centre in north London – whose name we have been asked to hold back for the moment – to launch the online debt and employment law service, provided by CCLC staff, next Monday.

Ian Dodd, business development director at Instant Law UK, said: “People can often find it difficult to fix a convenient appointment time to discuss their problems and some find it difficult to obtain an appointment from traditional debt advice charities.

“Providing this service through the library network in partnership with the law centre overcomes these problems and provides a professional advice service.”

Instant Law has also linked up to provide its services at OXSRAD, a charitable organisation providing integrated sports and leisure facilities in central Oxford. It has over 800 members.



3 Responses to “Top chambers and law centre throw weight behind pioneering webcam legal service”

  1. This looks interesting – I provide specialist employment law advice for a legal help contract at a CAB – until next year anyway – when the contract finishes. The gap left by legal help services in CABx will need to be filled – is this what your new scheme aims to do or are you aiming at the more affuent in society?

  2. Jill Armstead on April 11th, 2012 at 3:52 pm
  3. Jill – thanks for the comment. The gaps left by missing fuinding are exactly the places we are planning to be. You can get me on if you want to discuss this further.

  4. Ian Dodd on April 12th, 2012 at 6:32 am
  5. In response to Jill:

    No we are not seeking to replace any nfp services. The aim was to compliment existing private and nfp services.

    The service is open to all and we have a range of users, from homeless immigration users to business persons seeking advice.

    We are looking for a good employment and debt advisor. Let us know when you are free.

  6. IAN NETWORK on April 12th, 2012 at 12:59 pm

Leave a comment

* Denotes required field

All comments will be moderated before posting. Please see our Terms and Conditions

Legal Futures Blog

Lawyers must now draw on the data and drive change

Chris Marston 2014

The results from this year’s legal services consumer tracker survey make for interesting reading. In its sixth year, the research finds that a firm’s reputation continues to grow in importance, holding its top slot as the number one factor influencing choice of lawyer, with price remaining a strong second, reflected in a shift towards higher numbers of fixed-fee transactions. Alongside, it reports that trust in lawyers has declined to 42%, from 47% in 2012. It’s useful information as far as it goes, but what is the sector going to do with it?

September 26th, 2016