Pioneering webcam legal advice service ties up with Citizens Advice Bureau

Print This Post

By Legal Futures

26 July 2012


The Instant Law service in use at Brent Town Hall Library

Instant Law – the legal video-conferencing business that currently offers its service through major libraries in London and Birmingham – is to move into the not-for-profit sector next month by partnering with Greenwich Citizens Advice Bureau in London.

The hope is that the initiative will act as a pathfinder for Instant Law to team up with other not-for-profit providers. Separately Instant Law has also begun a pilot of home video conferencing.

Both CAB users and staff will be able to get free legal advice directly from specialist lawyers via Instant Law’s secure video-conferencing software. It covers a wide range of private client services, including immigration, employment, landlord and tenant, and family.

Users are only passed to a panel lawyer if they require representation, and they will be local so that if a face-to-face meeting is required, users do not have far to travel.

Ian Dodd, business development director at Instant Law UK, said: “People can often find it difficult to fix a convenient appointment time to discuss their problems and some find solicitors’ premises rather intimidating. Providing this service in partnership with Greenwich Citizens Advice Bureau overcomes these problems and provides a professional advice service.

“We’re delighted to be partnering with Greenwich Citizens Advice and they join the other six locations we have using the system.”

Traci Jenkins from Greenwich Citizens Advice Bureau said: “This service is invaluable. These are challenging times where our local communities are facing ever increasing difficulties accessing free, quality legal advice. I am confident that this service will not only be an asset to the Greenwich Citizens Advice Bureaux, but will provide an alternative route for those in need of specialist legal advice.”

Instant Law is currently accessible to users of libraries in six London locations – Westminster, Marylebone, Tower Hamlets, Islington, Brent and Harlesden – and Birmingham Central Library. It is now also available to home users with webcams, and one of the first callers of this pilot extension was a heavily pregnant woman with an employment law issue.

 

Tags: , ,



Leave a comment

* Denotes required field

All comments will be moderated before posting. Please see our Terms and Conditions

Legal Futures Blog

The ethics of the SRA’s social media warning notice

Mena Ruparel

Social media portals are regularly used by firms and those who work for law firms in both professional and personal capacities. Their informal nature and the fast pace of use makes it all too easy for regulated people to get carried away with online discussions or comments which can fall foul of the regulator. This is more likely to happen on social media platforms as these are virtual, accessed in the solicitor’s own time and space. It can be easy to forget that solicitors are regulated just the same at 11pm on their home computer as they are at 3pm in the office or at court.

September 15th, 2017