Legal Ombudsman confirms 6 October start

Print This Post

By Legal Futures

25 June 2010


Sampson: lawyers should be relieved

The Legal Ombudsman will open on 6 October 2010, it confirmed today.

The board of the Legal Ombudsman has agreed to keep to its plans for opening, subject to the Parliamentary timetable. The announcement indicates confidence that the new service will survive scrutiny by the Cabinet committee examining the need for all pending regulations left by the previous government (see story).

Chief ombudsman Adam Sampson said: “I believe that lawyers in particular should feel relieved that we are on track to open in October. Bringing together redress for legal services within one independent body represents good value for money for the profession as well as giving everyone – consumers and lawyers – greater confidence in the system.”

The Legal Services Board recently published requirements on lawyers to provide clear information to their clients both of their right to complain about the service they receive and guidance on how to make a complaint, including their right to go to the ombudsman if they are not happy with how the firm deals with the complaint.

Justice minister Jonathan Djanogly said: “When people use lawyers, they should be able to do so safe in the knowledge they will receive a good service, and have a straightforward way of complaining if they are do not get one. The Legal Ombudsman will provide a single, clear and efficient complaints service to ensure we have the best possible legal services, at a time when more firms, and different types of firms, will be able to join the industry.”



Leave a comment

* Denotes required field

All comments will be moderated before posting. Please see our Terms and Conditions

Legal Futures Blog

Joint (ad)ventures in the legal sector

Nigel Wallis lo res

We all know that nothing in life is certain. As the actor, director and philosopher Clint Eastwood once said: “If you want a guarantee, buy a toaster.” He also said he’d tried being reasonable and didn’t like it. They should teach this kind of philosophy in law school. One thing in life is reasonably certain though. If you’re a law firm worth your salt, at some point you will be approached by another entity (most probably a work introducer) with a whizzy idea to ‘partner’ with you to ‘help you accelerate your growth’. In commercial speak this means, ‘we’d like to keep feeding you work but we’d also like to share in your profits’. The arrangement may be pitched to you as a joint venture – a win-win no less.

March 27th, 2017