India dominates LPO, but UK backing will help South Africa

Print This Post

By Legal Futures

16 February 2010


India remains the top destination for legal process outsourcing (LPO), according to research by leading LPO consultancy Fronterion.

As revealed in the Top 10 Trends for Legal Outsourcing in 2010, market research carried out by Fronterion – a Legal Futures Associate – has found that more than 85% of LPO vendors are located primarily or exclusively in India.

However, increasing interest in South Africa will make it India’s leading competitor for legal outsourcing in 2010, especially for law firms in the UK, which benefit from concurrent time zones, shared cultural affinity and a maturing vendor landscape. While currently a minority percentage of LPO vendors are based mainly or entirely in South Africa, South Africa and the Philippines will continue to build on their positions as prominent offshore destinations.

Fronterion’s report provides an insider’s guide to the changing dynamics set to impact the legal outsourcing field in the coming year. As the leading international management consultancy advising law firms and corporate counsels on outsourcing options, Fronterion is in a unique position to comment on the industry.

Other market-changing developments to emerge in the Top 10 Trends for 2010 include: the rise of LPO as an attractive alternative career path for legal professionals as pay and prestige increase; increased transparency around the LPO industry, including possible additional ethical guidance from industry bodies such as the American Bar Association; and a shift in the role of the lawyer from providing pure legal advice to managing the procuring of a number of different legal functions both within and outside the traditional law firm structure.

Fronterion managing principal, Michael Bell said: “The year 2010 will be an exciting and watershed year for outsourced legal services. The economic volatility over the past year has caused legal professionals to step back and genuinely assess how they are providing and procuring legal services for their organisations. In 2010, legal outsourcing will be an increasingly important factor in these decisions.”

The Top 10 Trends for Legal Outsourcing in 2010 are, in brief:

1. A dynamic legal landscape. Economic pressures and the changing regulatory environment will continue to put pressure on organisations to turn to outside vendors.

2. Alternative legal delivery. Traditional delivery of legal services are unbundled allowing firms to offer clients new, streamlined services and create greater efficiencies.

3. Shift in focus. Legal organisations will take a more strategic approach to their outsourcing arrangements as opposed to an ad hoc, cost-focused approach. 

4. Expanded work flow. Projected increases in litigation and rising economic activity will prompt organisations to source more work to LPO vendors.

5. A proving opportunity. In 2009, legal outsourcing caught the media limelight. 2010 will be the acid test for the legal outsourcing industry, when it must prove its value to new consumers.

6. Engagement structures. For 2010, the primary avenue for law firms and corporate legal teams to participate in outsourcing arrangements will be through third-party vendors and virtual captives.

7. Emerging sourcing destinations. The leading LPO location India, will face competition from emerging nations like South Africa and the Philippines.

8. Dynamic vendor landscape. Increased competition as traditional business process outsourcing providers ramp up their LPO capacity. Mid-size LPO providers face a choice between consolidation and specialisation.

9. Talent development and migration. As legal outsourcing vendors gain prominence in 2010, they will have much greater access to talent as more lawyers consider outsourcing as a genuine career path.

10. Industry transparency. 2010 will mark an increased focus on transparency that will result in more efficient markets and heightened credibility of legal outsourcing initiatives for both buyers and vendors.

To read the report in full, click here.

Tags: ,



Leave a comment

* Denotes required field

All comments will be moderated before posting. Please see our Terms and Conditions

Legal Futures Blog

The security of certainty

Michael Wildy Allianz

What are our considerations when looking to buy home or car cover? I would imagine price would certainly be amongst the considerations, but I’m confident that we would each weigh up whether or not our chosen insurer could meet any claims we might bring, and perhaps as importantly, whether they’d provide us with a hassle-free claims process were the worst to happen. Legal expenses insurance should be no different.

December 6th, 2016