Hundreds of firms given preview of complaints data to be published by LeO

Print This Post

By Legal Futures

15 August 2012


Complaint: 900 decisions to be public

Hundreds of law firms have been sent details of the complaints information that the Legal Ombudsman (LeO) is set to publish about them, Legal Futures has learned.

LeO was meant to publish complaints data, naming individual firms, last month for the first time, but announced that it was delaying this to ensure the accuracy of the information and that it is presented in the most helpful way.

There remains no precise date of when LeO will now publish the information, with a spokesman only able to say that it is working towards doing it in the autumn. It will include around 900 decisions involving 750 firms. After that, publication will be on a quarterly basis.

The spokesman said: “What we have already done is sent each law firm a copy of any complaints information relating to them that we’re intending to publish. This is so they can check that the information is accurate and, if not, feed back to us so that we can correct it if required. We’re making sure that everything is watertight before committing to a publication date.”

Error, group does not exist! Check your syntax! (ID: 14)

This is the only occasion that firms will receive the information in advance. After the first quarter’s data is published, LeO will instead include details of information to be published in the any subsequent quarters in its closure letters following the resolution of each complaint, allowing it to check the accuracy of information on a case-by-case basis.

LeO is instituting a twin-track approach to publication. The quarterly information will be a table that summarises the number of ombudsman decisions each legal entity has been the subject of, what the outcome was (remedy or no remedy), and the area of law in each case.

Where there is a pattern of complaints, or circumstances where it is in the public interest to publish the details of a lawyer or law firm, LeO will publish this information, regardless of whether there has been an ombudsman decision.

 

Tags: , ,



Leave a comment

* Denotes required field

All comments will be moderated before posting. Please see our Terms and Conditions

Legal Futures Blog

Going social

Derek Fitzpatrick Clio

Legal professionals, as communicators, serve a crucial role in social conversations, but have not been quick to adopt a strong presence on social media. Many lawyers are reluctant to start a social media profile as they don’t foresee any benefits to having one. The bottom line is that lawyers won’t get clients from social media if they are not using it. With 62% of adults having a Facebook account, your clients – and competitors – are using social media and you can no longer afford to treat it as an afterthought in the digital age.

December 2nd, 2016