Exclusive: shopping centre brand Lawyers2you makes a comeback

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25 September 2014


Guy Barnett and a Lawyers2you stand in their Blakemores days

Lawyers2you, the shopping centre-based marketing brand previously owned by failed Birmingham firm Blakemores, has been resurrected and relaunched with the first two stands open for business this week, Legal Futures can reveal.

The business – including a database of 175,000 consumers – has been bought by Assure Law, the legal consultancy best known for its work turning around Manchester firm Linder Myers. It is being run by Guy Barnett, former chief executive of Blakemores who has been a director of Assure Law since January.

Though the Solicitors Regulation Authority intervened in Blakemores in March 2013 – a decision that Mr Barnett still contests – Lawyers2you was seen as a successful part of the business, generating half of Blakemores’ £10m turnover.

Having received authorisation from the Ministry of Justice’s Claims Management Regulator this week, the first two pilot marketing stands have opened in the Paradise Forum in Birmingham and the Treaty Centre in Hounslow, west London.

They will be followed by stands in Woking, Leicester and Wolverhampton over the next three weeks. If the pilot is successful, the plan is to scale up quickly in the new year and have 50 across England and Wales by the end of 2015.

The model has changed and each stand is now co-funded by four or five different legal businesses so as to share the cost. It is hard to make stands work when they are just promoting a single area of practice, Mr Barnett explained.

Involved in Birmingham are Shropshire firm Martin Kaye (which will take leads for personal injury, property, civil and employment work), Linder Myers (clinical negligence), Liverpool firm Goldsmith Williams (financial mis-selling), Bakers Law (‘second opinion’ personal injury cases), and Will Writing Services London Ltd (wills and probate).

“We’re clear on the stand that we’re not a law firm,” said Mr Barnett. “We’re a co-ordinator for consumers’ legal problems.”

He said the association with Blakemores had not harmed Lawyers2you’s reputation in the profession, claiming there is a “massive appetite” for it because the model brings down the cost of case acquisition so much.

For example, he said an average stand would cost a personal injury firm up to £4,500 a month. For this it could expect around 50 leads, of which 15 would convert into fee-paying cases – a cost per case of £300. This is lower than personal injury firms are paying now with other schemes, Mr Barnett said.

He maintained that the Blakemores intervention was not merited and that the SRA should have given the firm more time to implement the wind-down strategy that was put in place once a private equity buyer that had primarily been interested in Lawyers2you, but was prepared to buy the whole firm, pulled out because of concerns about billing levels at Blakemores.



4 Responses to “Exclusive: shopping centre brand Lawyers2you makes a comeback”

  1. “We’re clear on the stand that we’re not a law firm,” said Mr Barnett. “We’re a co-ordinator for consumers’ legal problems.”

    Riiiight! Of course you are.

  2. Diddier Blome on September 25th, 2014 at 9:31 am
  3. I have a number of questions in relation to this venture and would welcome any clarification from the firms involved (and others):

    1. When I looked into client confidentiality behind this type of operation I was told by the SRA that client confidentiality can only be maintained within the confines of an enclosed office; how does a shopping centre stand comply where people can be overheard discussing their private matters?

    2. Mr Barnett makes it clear that Lawyers2you is not a law firm and is therefore not regulated by the SRA, but the law firms that receive the leads are, and they have a duty to act in the best interests of clients (even before the leads reach them); how are they able to take leads if the clients’ confidentiality may have been breached?

    3. How will the law firms involved ensure that the Lawyers2you representatives don’t approach potential clients in a way that could be construed as cold calling?

    4. I note from the picture that the firm offers a free £200 bonus for a claim; how does this fit with the ban on inducements, or is it an old photo?

    Any feedback would be appreciated.

  4. Brian Rogers on September 25th, 2014 at 11:02 am
  5. Brian

    Re your fourth query – as the caption hopefully makes clear, this is an old photo from the Blakemores days. And in any case, inducements aren’t yet banned!

    Neil

  6. Legal Futures on September 25th, 2014 at 1:58 pm
  7. Neil,

    They are not banned for law firms yet but they are for CMCs; as Lawyers2You is regulated by the CMR I assume it is a CMC, but as it is an old photo hopefully it won’t be a problem!

    Brian

  8. Brian Rogers on September 25th, 2014 at 5:38 pm

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