Cost of legal services continues to rise – as does number of people going it alone without lawyers

Print This Post

By Legal Futures

4 April 2012


Probate: more people handling applications themselves

The continued rise in the cost of legal services at a time when consumer wealth has fallen could be putting people off seeking legal advice, new research has suggested.

The Legal Services Board (LSB) report found evidence that legal fees have risen at or above the consumer prices index (CPI) over the past five years, while at the same time more consumers are going ahead without lawyers in areas such as probate and trademark applications.

“A range of research between 2007/8 and 2010/11 has repeatedly reported a general perception that legal services are expensive and unaffordable, from both private individual and small business consumers… Combined with a reduction in consumer wealth driven by CPI inflation, these perceptions could be driving lower levels of access,” it said.

The findings came in an interim baseline report on the market impact of the Legal Services Act 2007, which brings together data from a wide range of sources to look at how the market has changed over the five years since the Act was passed. Once finalised in October, it will become an annual publication as part of the tools to evaluate the impact of the reforms.

Error, group does not exist! Check your syntax! (ID: 14)

The report acknowledges that in some areas the data

is incomplete or insufficient to draw more than tentative conclusions – for example, the level of complaints is being used as a proxy for the quality of legal services – and identifies 60 pieces of work from a range of sources over the next year that will help fill gaps in information.

The findings over cost contrasted with indicators that showed consumers seeing greater value for money in legal services they purchased, but the LSB pointed out that this did not necessarily mean they received a good service as they were unable to judge it.

“It is difficult to conclude with any confidence that the quality of legal services has improved over the 2008/9-2010/11 period,” the report said. “While consumers report high levels of satisfaction with legal services provided, and records show falling levels of complaints for barristers, legal executives and licensed conveyancers, suggesting improved levels of quality, there is a mixed picture for solicitors.

“The number of complaints for solicitors rose at a greater rate than the proportional increase in numbers of solicitors between 2004/5-2008/9, and where we have data the seriousness of service failures appears to be increasing. This points to falling levels of quality. Rising complaint volumes against a background of falling demand also points to a falling level of quality.”

The report found indications of falling demand for legal services across the majority of areas, with growth in demand in some pockets, such as criminal trials, employment tribunals and business dispute resolution away from litigation.

Tags: , , , ,



3 Responses to “Cost of legal services continues to rise – as does number of people going it alone without lawyers”

  1. The cost of legal services is an indicator many people do not realize has a lot of effect. It can tell you if the people are getting their just due in court, how expensive the economy is getting, and the inequality gap between the haves and the have nots. Citizens not well equipped to go against a skilled lawyer in court over a grievance has no chance and if the legal services get to high, that is what will happen.

  2. Lulaine @ RD Legal Funding on April 10th, 2012 at 5:26 pm
  3. I have not had the opportunity to verify your data, however one glaring oversight must be noted; how much does it cost to do-it-yourself and find out you missed out on important protections or unwittingly exposed yourself to greater liability than initially contemplated?

  4. Elaine Rosenberg on April 24th, 2012 at 2:49 am
  5. I appreciate your opinions(both comments). It’s really very costly and time consuming to go in a court. But there is another and best solution which can be useful. You should go online as there are several consumer forums which helps you to resolve your issues.

  6. James on September 22nd, 2012 at 11:49 am

Legal Futures Blog

Lawyers must now draw on the data and drive change

Chris Marston 2014

The results from this year’s legal services consumer tracker survey make for interesting reading. In its sixth year, the research finds that a firm’s reputation continues to grow in importance, holding its top slot as the number one factor influencing choice of lawyer, with price remaining a strong second, reflected in a shift towards higher numbers of fixed-fee transactions. Alongside, it reports that trust in lawyers has declined to 42%, from 47% in 2012. It’s useful information as far as it goes, but what is the sector going to do with it?

September 26th, 2016