The Ministry of Justice has declared more than £1.2m of payments made to staff at the Legal Ombudsman in the years since it was established to be “irregular”.
An entrepreneur has revealed plans to combine a claims management company, a consumer website and the clinical negligence department of a top 100 firm to form a market-dominating alternative business structure.
Conveyancers have usurped family lawyers as the main cause of complaints to the Legal Ombudsman, its annual report has revealed. But it also urged lawyers to think twice before pushing for formal decisions rather than accepting informal resolutions to complaints.
Thomas Miller, an international group of companies providing specialist insurance, investment and professional services, is to launch an alternative business structure next month.
Legal Futures Report
This first Legal Futures Special Report, in association with Thomson Reuters, examines the changing face of City law firms. It demonstrates how far City law firms have moved in a relatively short period of time, mainly (but not exclusively) in response to the recession and the demands of their clients.
Legal Futures Blog
Engagement – something which brands talk about, consumers want more of and now lawyers are striving to achieve. Unlike other service industries that focus their client retention campaigns around maintaining a high level of engagement, law firms are better known for maintaining a low profile.