Wrekin Housing Trust

Print This Post

10 September 2014


Horton: Proclaim is plug and play, not play and break

Wrekin Housing Trust is a non-profit making housing association that provides affordable housing and related services for tenants across Shropshire and Staffordshire. The Trust was established in 1999 when over 13,000 homes were transferred from Telford & Wrekin Council – the country’s largest ever transfer of homes at that time.

The challenge

Wrekin Housing Trust needed to simplify the processes for legal services and make it easier for colleagues to work on cases. A dedicated was required that would replace the existing manual filing solutions and spreadsheet based record keeping.

The solution

Eclipse’s was implemented progressively in the legal services team, covering litigation, tenancy and conveyancing work areas. Proclaim was chosen for its ability to provide a secure, centralised desktop solution for easy information sharing and collaboration within the team. The system also enables the automation of routine tasks, document production, email integration and offers the flexibility of bespoke workflows and file management.

The result

Proclaim ensures a consistent approach to legal services, replacing the ‘each to their own’ filing and process methodology. The team boasts improved efficiencies at every stage of file management – the hours saved on administrative tasks allow more time to be spent on providing quality service for clients and stakeholders.

Time sapping manual document production has been eliminated, with documents such as county court applications, contracts and S21 notices being created automatically. This ensures fast processing and the removal of the risk of human error. All files are managed centrally allowing for super-fast recall of data using Proclaim’s easy search function – eliminating time spent hunting for information.

The team is getting closer to the ideal of being an almost entirely paperless office by making use of Proclaim’s easy integration of document scanning solutions. Wrekin Housing Trust continually develops and purchases new properties, the scalability built into Proclaim will be essential during future growth.

Chris Horton, company secretary, said: “Key for us was a system that was easy to use and to configure without specialised skills. Proclaim is plug and play, not play and break.”

 



Associate News is provided by Legal Futures Associates.
Find out about becoming an Associate



Leave a comment

* Denotes required field

All comments will be moderated before posting. Please see our Terms and Conditions

Legal Futures Blog

Woebots and robots

Nadia chatbot

The chances are that you may not be entirely sure what a bot or a chatbot is. So, the news that, “starting today, DoNotPay is opening up so that anyone can create legal bots for free (with no technical knowledge)” may be a bit opaque. But bots have their devotees. The picture is of Nadia, an Australian bot being developed to give information on disability benefits with the voice of Cate Blanchett. The editor of Chatbots Magazine (OK, no neutral source) is pretty clear about their future. He writes articles with titles like ‘How bots will completely kill websites and mobile apps’. Joshua Browder, the creator of the DoNotPay parking ticket challenger, is behind what he hopes will be this major expansion of legal bots.

July 21st, 2017