[1]One of the UK’s largest Personal Injury and Negligence claims practices
Camps Solicitors – case study
“Proclaim is the clear market leader, providing us with a superb platform for ongoing commercial growth”
(James Barron, IT Director)
Camps Solicitors is one of the UK’s largest Personal Injury and Negligence claims practices, boasting among the highest success rates in the country. The firm employs almost 300 people at its Merseyside HQ.
The Challenge
Camps was facing two significant challenges. Firstly, the firm’s existing Case and Practice Management solutions were struggling under the demands of continued growth (Camps had gone from 80 to 300 staff). Secondly, large-scale legislative changes in the personal injury arena were looming, necessitating a review of IT and working practices.
The Solution
Following an intensive selection process, Eclipse’s [2] was chosen as the firm’s core and solution. Proclaim is utilised by all case handlers at Camps, providing a single desktop approach across every claim type. The integrated Proclaim development toolset provides the Camps technical team with an independent means to manage, configure, and expand the system as required.
The Results
Proclaim’s integration with the means that Camps has a future-proof solution to legislative change across all claim types (including RTA, EL / PL and clinical negligence). By implementing process guidelines, efficiencies have been introduced which bring simplified claim inception, reduced timescales, and improved quality.
Camps is a proactive user of Proclaim’s integration capabilities, with Web Services technology providing a range of platforms for the firm to both view and distribute MI and data trends. This also provides Camps with the ability to provide an optimised customer journey, keeping claimants advised of progress via SMS text messaging and an online portal.
Camps has ambitious growth plans, with Proclaim providing a solid platform for future developments and projects.