TouchPoint going live at Fentons Solicitors LLP

Print This Post

21 August 2013


Leading UK personal injury specialist, Fentons Solicitors LLP, which is set to be acquired by Australian listed company Slater & Gordon, is amongst the first to adopt Eclipse‘s new TouchPoint solution.

Fentons – which recently gained its Alternative Business Structure licence – employs 300 staff at offices in Manchester and London.  The firm specialises in matters ranging from road traffic accidents and industrial disease claims through to complex, multi-million pound medical negligence cases.  Fentons utilises Eclipse’s solution for all staff and is now bringing onboard TouchPoint functionality.

Recently launched, TouchPoint provides an ‘always on’ self-service solution for firms’ clients and business partners.  A personalised, convenient experience, TouchPoint can be delivered via any device (e.g. iPad, smartphone), operating on any platform (iOS, Android, Windows).

TouchPoint provides users with a choice of ’tiles’ that can be presented to clients to provide a transparent and user-friendly interface with case progress, KPIs, marketing systems, document management, geo-mapping, and more.

Paul Medcalfe, Partner and Head of IT at Fentons Solicitors, comments:

“One of the main advantages of TouchPoint is the fact that it is not dependent on any one operating system, enabling users – our business partners or clients – to benefit.  As a firm we are proud of our reputation, secured by delivering the best in client service and support, and we always want our clients to have the best possible experience.  Initially we will be introducing TouchPoint to our business partners – such as our costs draftsmen – but then we plan to roll this out to those clients who want to track progression and communicate with us from the solution.”

Steve Ough, Chief Software Architect at Eclipse, comments:

“TouchPoint is a genuinely unique solution in the legal services market – we are delighted that our latest innovation is so in tune with forward-thinking law firms.”



Associate News is provided by Legal Futures Associates.
Find out about becoming an Associate



Legal Futures Blog

The rise of the multi-disciplinary lawyer: A challenge for legal education

Catrina Denvir

The legal profession has been on the receiving end of much hype regarding the impact of technology. Recent commentators purport that the aspiring lawyer must be a triple threat, possessing knowledge of the law, coding expertise, and in-depth knowledge of legal technology. Yet, focusing on legal technology risks overlooking the need for skills that transcend latest fads. Legal technology is a means by which to handle data: to organise it, record it, extract it, analyse it, predict from it and leverage it. Quantitative and statistical literacy – the ability to understand, apply, visualise and infer from data – underpins technological literacy and yet receives very little attention from those who encourage innovation in the legal curriculum.

May 26th, 2017