15 January 2013
Tikit expands managed services capability and expertise
Over the past year Tikit has witnessed a growing demand for its managed services and related outsourcing activities. Professional services firms seeking to implement industry leading best practice and gain the benefits from outsourcing all, or part, of their IT services have increasingly turned to Tikit for its capability and expertise.
Tikit has been working with professional service firms for over 17 years and has built a formidable array of talented staff in all areas of IT. Tikit’s expanded offering aims to leverage a new structure and processes to bring together all of the diverse capabilities and experience the organisation can provide to deliver a truly complete service offering.
Simon Elven, Head of Tikit’s Management Services, says “Tikit is uniquely positioned to provide IT Managed Services through one organisation with a single focus delivering the highest quality end-to-end customer service required by professional services firms. From the setup and delivery of a single pc through to 3rd line application support, the development of new bespoke applications to a complete managed, outsourced service, Tikit has a formidable capability. The teams that we have in place now will make us the clear first choice for IT services within the professional services sector.”
Jonathan Evans, Finance Director at Memery Crystal continues, “Tikit are more than just an integral part of our IT department, they are our IT department ensuring the day to day availability of our services. They consistently meet service levels whilst adjusting to our changing business needs so we can increase the range and quality of services we can provide to both our external and internal clients. The on-site team, together with the assistance and input from Tikit’s other experienced staff, take care of not just the day to day support but also project delivery such as the move from Office 2003 to 2010. They are a true business partner.”
To support this drive, Tikit has recruited Darren Saunders as Managed Services Account Manager and Ian Halcrow, the Client & Services Delivery Manager for Tikit, who will work together to continue to enhance, develop and implement managed service solutions that help drive our clients productivity. (Please see full biographies below).
Ian Halcrow, Client & Service Delivery Manager, Tikit Managed Services
Ian is responsible for service delivery to clients with a specific focus on service quality, customer satisfaction and productivity. In the short term his aim is to work with clients to strengthen service delivery capabilities, develop new services and grow Tikit’s Managed Service team. Having been an IT Director at Harvey Ingram and Head of IT at Hammonds, Ian has unique insight into the challenges facing IT Departments within law firms. Ian has also worked with IT service providers delivering outsourced services and a number of law firms such as Linklaters, as a legal IT strategic professional.
Darren Saunders, Tikit Managed Services Account Manager
Darren joins Tikit as an Account Manager of Managed Services and is responsible for managing existing clients as well as bringing new Managed Services clients on board. Darren will be looking to introduce new solutions into the Managed Services portfolio. Darren has been working in the Legal sector for the past 13 years starting out with TOPCALL/Dicom. Afterwards Darren then moved to Avanquest before joining Tikit. Prior to working in sales Darren was a pre-sales consultant and technical analyst.
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Tags: legal IT, legal software