Tikit becomes a gold member of the Service Desk Institute

Print This Post

15 August 2016


A part_ofThe Tikit support desk is proud to announce that they have just become gold members of the Service Desk Institute (SDI).  The SDI is the leading professional body for service and support desks around the globe.

Providing customer service excellence is the cornerstone of Tikit’s business and gold membership of the SDI helps to strengthen their commitment to this.

Miles Osborne, global head of own IP support at Tikit spoke about this new membership – “Here at Tikit we believe in providing the very best support for our clients. Becoming gold members of the SDI is another step towards this. The SDI sets an internationally recognised standard which we are proud to be associated with.”

This membership means that Tikit will stay up to date with the industry’s biggest, brightest and newest ideas and have access to a range of resources and opportunities to ensure our customers receive the best possible service.

As a part of the SDI, Tikit can learn from the practices of other leading service desks from around the globe, and enjoy the many benefits of being part of the community.

For the past seven years Tikit’s Fareham support team has achieved ISO 9001:2008 accreditation.  In the last year they also scored   an average client satisfaction rate of 95%. With SDI gold membership, the team’s professional standard will only be increased.

 

 



Associate News is provided by Legal Futures Associates.
Find out about becoming an Associate



Legal Futures Blog

The skills shortage in law firms is the biggest threat to handling cybercrime

CLC Roundtable discussion at Malmaison Hotel, Charterhouse Square

The skills shortage in our businesses is the biggest threat to our industry when looking at cybercrime. Cybercriminals are not just after money but are looking for sensitive information too, so the legal services sector is an obvious target. In the last year we have had reports of around £7m of client money being lost to such crime. This is not an IT issue and it should not be left to the IT teams to sort out. It is a high-level responsibility and a board-level issue that must be taken seriously. We suspect that we will look back on 2016 and ask why we didn’t respond quicker.

March 21st, 2017