As a young firm, Walker Prestons, one of the country’s leading industrial disease firms, was looking for a way to increase claim throughput, without the need to radically scale up its headcount. A system was sought that could automate much of the ‘standard’ procedure within claims, but which provided the freedom to manage them in the firm’s preferred way.
Eclipse’s [1] Proclaim Case Management system was implemented to provide a complete, centralised desktop solution for the firm’s claim handlers and fee earners. Initially implemented to manage RTA claims, staff at Walker Prestons have been able to utilise Proclaim’s in-built toolset to create a dedicated Industrial Disease system. This was possible following a short series of Eclipse training courses and some advice from the Eclipse Support Team, and has not necessitated advanced technical knowledge, nor the employment of dedicated IT staff.
Proclaim is used to manage a huge number and variety of Industrial Disease claims, as well as a consistently high number of RTA cases. Proclaim lends itself to organising complex cases with multiple correspondents and heavy document production – staff can handle more work and benefit from automated task lists and reminders to keep organised.
The firm has expanded from 10 to 60 staff, enjoying a great level of word-of-mouth and recommendation business. Proclaim helps clients of Walker Prestons to stay informed through intelligent (personalised) document production and automated SMS text messaging. The firm has ambitious plans to grow further, with Proclaim at the centre of its operations.
Anser Amin, partner, said: “Proclaim enables us to deliver an excellent level of service, optimising the quality of the client’s journey with us every step of the way.”