The growth of an industrial disease heavyweight

Print This Post

24 June 2013


As a young firm, Walker Prestons, one of the country’s leading industrial disease firms, was looking for a way to increase claim throughput, without the need to radically scale up its headcount. A system was sought that could automate much of the ‘standard’ procedure within claims, but which provided the freedom to manage them in the firm’s preferred way.

Eclipse’s Proclaim Case Management system was implemented to provide a complete, centralised desktop solution for the firm’s claim handlers and fee earners.  Initially implemented to manage RTA claims, staff at Walker Prestons have been able to utilise Proclaim’s in-built toolset to create a dedicated Industrial Disease system.  This was possible following a short series of Eclipse training courses and some advice from the Eclipse Support Team, and has not necessitated advanced technical knowledge, nor the employment of dedicated IT staff.

Proclaim is used to manage a huge number and variety of Industrial Disease claims, as well as a consistently high number of RTA cases.  Proclaim lends itself to organising complex cases with multiple correspondents and heavy document production – staff can handle more work and benefit from automated task lists and reminders to keep organised.

The firm has expanded from 10 to 60 staff, enjoying a great level of word-of-mouth and recommendation business.  Proclaim helps clients of Walker Prestons to stay informed through intelligent (personalised) document production and automated SMS text messaging.  The firm has ambitious plans to grow further, with Proclaim at the centre of its operations.

Anser Amin, partner, said: “Proclaim enables us to deliver an excellent level of service, optimising the quality of the client’s journey with us every step of the way.”

 



Associate News is provided by Legal Futures Associates.
Find out about becoming an Associate



Legal Futures Blog

The skills shortage in law firms is the biggest threat to handling cybercrime

CLC Roundtable discussion at Malmaison Hotel, Charterhouse Square

The skills shortage in our businesses is the biggest threat to our industry when looking at cybercrime. Cybercriminals are not just after money but are looking for sensitive information too, so the legal services sector is an obvious target. In the last year we have had reports of around £7m of client money being lost to such crime. This is not an IT issue and it should not be left to the IT teams to sort out. It is a high-level responsibility and a board-level issue that must be taken seriously. We suspect that we will look back on 2016 and ask why we didn’t respond quicker.

March 21st, 2017