The digital technology changing the way switchboards operate

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2 June 2014


Telephone answering specialist Moneypenny has introduced a brand new technology product that is changing the way large companies handle incoming calls.

Developed by Moneypenny’s in-house IT team and based on more than 14 years’ experience, Digital Reception offers a world-first in voice recognition (VR) accuracy, enabling companies to employ a full technology solution to customise the way they respond to calls.

Joanna Swash, Moneypenny’s Commercial Director explains: “When 80% of callers know the name of the person they wish to speak to, why put a receptionist in their way? Just because you’ve always had switchboard staff doesn’t mean that this needs to always be the case. After all, how many petrol stations still have an attendant?”

Companies can choose from a full technology solution whereby all inbound calls are channelled through VR, or may wish to only automate certain calls, for example from employees, with customers, families and the general public still being answered by a real person.

Key features of Digital Reception:

  • Dramatically cuts the cost of staffing a switchboard
  • Cloud technology that works with any existing telephone system
  • Calls routed to suit individual business needs – to direct dials, mobile or home numbers
  • Scalable to any business size
  • No capital investment
  • Supported by Moneypenny Receptionists or your in-house team – your choice
  • “Welcome to ‘GB Legal ’. Please say the name of the person you’d like to speak to or hold for a receptionist.”

Joanna continues: “Our digital reception technology is the first in the world to offer a 100% accurate, bespoke solution.  It blends two of the best VR systems available in the world which we then back-up with real people. There are no delays, no ‘please repeat’, no incorrect routing.  Callers are guaranteed to get through to the right person every single time as if the VR systems do not agree then a real-life receptionist is instantly presented with a recording of the caller’s request without them knowing. Customers are seeing extraordinary savings over the cost of staffing a switchboard in the traditional way.”

For more information or to take advantage of a no-obligation trial:

Visit: www.moneypenny.co.uk

Call: 0333 202 1005

Email: hello@moneypenny.co.uk



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