Specialist bulk claims handler Tandem Law has selected the Peppermint [1]platform to support its rapidly growing legal service business. The platform enables Tandem Law to manage its entire business through a single IT platform.
Tandem Law has a strong reputation as specialists in bulk claims handling for clinical negligence, debt recovery, litigation and high-end personal injury work. The firm’s success has led to the adoption of an innovative business model where professional negligence claims are received in bulk and handled through a highly automated process.
Powerful BPM (business process management) capability within the Peppermint platform provides tight process control alongside easy and dynamic management reporting. This ensures client service-level agreements are adhered to, as well as delivering proactive risk management, alert systems and automated escalation paths. The firm also wants to ensure it complements efficiency with a highly personalised service to clients and referrers 24 hours a day, seven days a week.
Michael Fong, head of legal technical operations at Tandem Law, said: “We looked at, and even implement, other legal technologies but found Peppermint was the only solution to offer a single platform to deliver a highly automated system whilst providing a level of client care that differentiates us from other providers.”
Arlene Adams, founder and CEO of Peppermint Technology, said: “Tandem Law is a great example of a firm grasping the opportunity in the evolving claims market. They understand the competitive importance of technology and data in delivering a highly automated and client-centric claims business.”