Tandem Law builds claims business on the Peppermint platform

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28 March 2012


Specialist bulk claims handler Tandem Law has selected the Peppermint platform to support its rapidly growing legal service business. The platform enables Tandem Law to manage its entire business through a single IT platform.

Tandem Law has a strong reputation as specialists in bulk claims handling for clinical negligence, debt recovery, litigation and high-end personal injury work. The firm’s success has led to the adoption of an innovative business model where professional negligence claims are received in bulk and handled through a highly automated process.

Powerful BPM (business process management) capability within the Peppermint platform provides tight process control alongside easy and dynamic management reporting. This ensures client service-level agreements are adhered to, as well as delivering proactive risk management, alert systems and automated escalation paths. The firm also wants to ensure it complements efficiency with a highly personalised service to clients and referrers 24 hours a day, seven days a week.

Michael Fong, head of legal technical operations at Tandem Law, said: “We looked at, and even implement, other legal technologies but found Peppermint was the only solution to offer a single platform to deliver a highly automated system whilst providing a level of client care that differentiates us from other providers.”

Arlene Adams, founder and CEO of Peppermint Technology, said: “Tandem Law is a great example of a firm grasping the opportunity in the evolving claims market. They understand the competitive importance of technology and data in delivering a highly automated and client-centric claims business.”



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