SearchFlow appoints head of customer services as demand grows for outsourced legal services

Print This Post

28 September 2016


Searchflow 200x200SearchFlow, property intelligence specialists, has appointed Sarah Slate as head of customer services to lead the organisation’s customer and outsourced legal services.

Sarah has over fifteen years’ experience working within the professional services environment. She was previously head of customer and employee relations at Portal Financial Services Ltd and senior operations manager at Express Finance.

Sarah has gained outstanding experience in developing customer focused processes, training of staff and team leadership. She will be heading up a team that will deliver a tailored and supportive customer service, as the company launches a range of comprehensive and fully compliant managed legal services for property professionals such as conveyancers and asset managers.

SearchFlow’s range of comprehensive and fully compliant managed services are designed to help professionals accommodate large workloads and enable substantial time and cost savings to their businesses.  A reflection of the popularity of the outsourced services, in addition to Sarah’s appointment, the outsourced service team has been bolstered by additional hires and upskilling of team members.

Sarah Slate, head of customer service, comments: “This role offers me the opportunity to grow and develop a team as SearchFlow’s outsource services continue to expand.  The customer journey is at the forefront of our focus and I am excited about driving changes that will help the company to continue to evolve in this market.  Developing and investing in our excellent customer service offering ensures we provide a tailored service and gives our clients the reassurance that they can outsource significant volumes of workload with confidence, freeing up their time to work on high-value activities.”

Greg Bryce, managing director at SearchFlow, comments: “We recognise that our success is driven by not only our technology and data but our excellent customer service. Customer service is at the heart of everything we do. I am delighted to be welcoming Sarah. With Sarah at the helm, there is a great team in place to ensure we continue to provide an unrivalled service for our clients.”



Associate News is provided by Legal Futures Associates.
Find out about becoming an Associate



Leave a comment

* Denotes required field

All comments will be moderated before posting. Please see our Terms and Conditions

Legal Futures Blog

Rating lawyers by their wins and losses – a good idea?

Robert Ambrogi

Lawyers will give you any number of reasons why their win-loss rates in court are not accurate reflections of their legal skills. Yet a growing number of companies are evaluating lawyers by this standard – compiling and analysing lawyers’ litigation track records to help consumers and businesses make more-informed hiring decisions. The shortcomings of evaluating lawyers by win rates are many. Not least of them is that so few cases ever make it to a win or loss. Of equal concern is that, in the nuances of law practice, it is not always obvious what constitutes a win or a loss.

February 22nd, 2017