Receptionists ready to cross the equator as 24/7 legal client numbers continue to rise

Print This Post

19 June 2015


Takapuna BeachThe latest two receptionists from telephone answering specialist Moneypenny are packing their bags to fly to New Zealand ready to join the team answering overnight calls for UK law firms during their daytime.

The pair are heading off for an experience of a lifetime in Takapuna, Auckland as the number of law firms seeking 24/7 telephone answering support continues to rise. During the first quarter (Q1) of 2015, 24% of Moneypenny’s legal clients had round the clock cover, as compared to 17% over the same period last year, and with figures for Q2 due out soon, that figure looks set to rise further.

The legal sector was the main driver behind the company’s original establishment of a New Zealand base in 2012 and continues to account for around 60% of all calls taken by receptionists there.

Sarah Pemberton and Victoria Owens are the latest employees to have the opportunity to spend a six month secondment on the other side of the world as part of Moneypenny’s commitment to delivering the best possible customer service – answering calls `bright and breezy’, whatever time of the day or night they are received.

Sarah said: “This is a fantastic opportunity for us and we have heard so much about what to expect from our colleagues who have gone before us. The working pattern has been designed to give us ample time to explore too. We can’t wait to get there now.”

Moneypenny answers telephone calls for 950+ law firms either on an overflow or fully outsourced basis with 24/7 cover available to firms of all sizes.



Associate News is provided by Legal Futures Associates.
Find out about becoming an Associate



Legal Futures Blog

Be careful you do not leave anything behind: will we see the end of chambers?

Charles Feeny

Experience of practice by digital support suggests that working practices will become much more informal and spontaneous, not requiring support by specific entities or even contractual arrangements. This is likely to be particularly true of the Bar, which is or should be a profession focusing on individuals. The future of the Bar is more likely to resemble a library as seen in Scotland and Ireland – albeit an electronic library – rather than the traditional chambers structure.

January 18th, 2017