QRS – Driving higher conversion rates

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23 February 2015


PrintA recent poll reported that for 1 in 5 clients the quality of enquiry handling influenced their decision to instruct a conveyancer and for 17% the speed of enquiry response was also a factor.*

With QRS, you can transform the effectiveness of inbound enquiry handling and improve quote conversion rates in just three easy steps:

  1. Immediately impress with branded, transparent quotes on demand, reflecting your own tailored fee scales, with instant confirmation by email
  2. Leverage proper enquiry handling framework to ensure prompt follow-up of all quotation requests, reinforcing professionalism and increasing conversion potential
  3. Use management information statistics on sales performance to target improvements at fee earner, team or office level or to further refine business development processes

As a fully featured business development platform QRS gives you:

  • A proper framework and process for handling, tracking and measuring incoming calls and conversion rates
  • The ability to respond instantly to any enquiry with a fully automated, bespoke formatted quote, encouraging greater acceptance rates
  • The option to provision ‘self-service’ quotations to customers visiting your website, potentially capturing the client early
  • The opportunity to extend the quotation system to partner estate agents and brokers, enlarging your referral network
  • A wealth of management information, such as conversion rates, time to convert, lost sales, etc, to aid future performance
  • A slick, professional, consistent approach to enquirers, enhancing the initial customer experience and improving the chance of instruction

etsos conveyancing

*Morar Consulting research commissioned by Veyo.

For more information click on the image. To arrange your free trial please contact David Opie on 01524 220001

 



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The ‘quality versus quantity’ discussion has been prevalent in conveyancing firms for as long as I can remember. Sacrifice one to achieve the other is the common perception – but should we really see these elements as mutually exclusive? According to the Chancellor’s Autumn Statement, the UK lags behind the US and Germany by some 30 percentage points when it comes to productivity, meaning a German worker takes four days to produce what a British worker does in five.

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