Legal Futures Report
This first Legal Futures Special Report, in association with Thomson Reuters, examines the changing face of City law firms. It demonstrates how far City law firms have moved in a relatively short period of time, mainly (but not exclusively) in response to the recession and the demands of their clients.
Legal Futures Blog
It’s been nearly two years since we launched our Excellence Mark programme of client service support for LawNet member firms. And during this time we’ve completed over 1,000 mystery shopping exercises which have revealed some interesting insights for our firms. One of the things that stands out is the discrepancy that still exists between the scores achieved for the walk-in mystery shopping enquiries and those made on the phone.