Proclaim Practice Management Software solution delivers above and beyond expectations at Chadwick Lawrence

Print This Post

22 June 2016


Eclipse200“Essentially, our primary goal was to have a system that could expand with us, as well as provide the necessary tools to maintain our stellar reputation. Eclipse and its Proclaim solution has delivered above and beyond, providing us with unrivalled intelligence, detailed reporting and most importantly, a consistent solution with room to grow.”

Dan Bell, Head of IT at Chadwick Lawrence

Chadwick Lawrence operates from 7 offices across the West Yorkshire region and is now listed as one of the twenty largest firms in Yorkshire and Humberside.

Offering a range of legal services, from Conveyancing and Family law through to Employment law and Personal Injury, the firm is proud to offer an exceptionally high level of service, combined with first-rate legal advice.

Chadwick Lawrence was using an extremely prescriptive software solution that simply didn’t offer the facilities the firm required to develop the system without involving substantial costs. Based on this, an upgrade was imperative and the search began for an extremely configurable, yet robust software solution.

The Proclaim Practice Management Software solution was implemented in a phased departmental roll-out, initially within the Personal Injury department, quickly followed by the Conveyancing department.

Additionally, in order to effectively manage the large volume of referral enquiries received, Chadwick Lawrence opted for Eclipse’s Lead Management toolset, enabling staff to record, store and verify all pre-client work until accepted or rejected.

Since implementation, Chadwick Lawrence has been able to demonstrate the configurability of Proclaim to some of its less standardised teams, resulting in ambitious plans to roll the software out to other areas of the business over the coming months.

To drive business performance, the integrated KPI toolset has proven vital to senior staff, who now have clear visibility of performance – whether that’s staff or company – at the click of a button.

Taking this further, statistics can be drilled down into, from specific fee earner KPIs, to team KPIs, or for all staff across the practice, proving essential for efficiently planning and managing workloads.



Associate News is provided by Legal Futures Associates.
Find out about becoming an Associate



Legal Futures Blog

Rating lawyers by their wins and losses – a good idea?

Robert Ambrogi

Lawyers will give you any number of reasons why their win-loss rates in court are not accurate reflections of their legal skills. Yet a growing number of companies are evaluating lawyers by this standard – compiling and analysing lawyers’ litigation track records to help consumers and businesses make more-informed hiring decisions. The shortcomings of evaluating lawyers by win rates are many. Not least of them is that so few cases ever make it to a win or loss. Of equal concern is that, in the nuances of law practice, it is not always obvious what constitutes a win or a loss.

February 22nd, 2017