15 January 2013
Peppermint enables international legal advisers to provide first-class client service
International legal advisers Anaford AG has implemented Peppermint legal software to help provide high-worth private clients with an elite level of highly personalised services.
From offices in Switzerland Anaford serves the needs of international private clients, offering tailor-made tax and wealth planning strategies and structures.
Anaford have implemented Peppermint Direct, a version of the Peppermint Platform designed and tailored for the needs of law firms with up to 50 staff, in-house legal teams, emerging ABSs and boutique law firms. Built on the industry leading Microsoft Dynamics technology Peppermint Direct gives the smaller firm access to extensive functional features, and huge Microsoft investment, often only accessed by larger firms but with the ease and speed of a packaged implementation.
Peppermint Direct enables Anaford to streamline its business processes to ensure clients receive a first class, professional service every time. Fee earners benefit from integration with SharePoint and a centralised business platform that makes them more self-sufficient and therefore more responsive to clients’ needs.
The exceptional reporting functionality within Peppermint legal software encompasses every piece of data within the system. This provides the firm a tailored, real-time view of both the firm and individuals’ performance. This dashboard information can be sliced and diced in multiple directions enabling directors to meticulously monitor operations and service levels to ensure optimal client care.
Anaford’s Matthew Ledvina commented: “Delivering an excellent client experience is of paramount importance to the success of Anaford. We are confident that the Peppermint Platform will enable us to continue to achieve this and enhance our services to clients.”
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Tags: legal IT, legal software