One quick way to stay on your prospective customer’s shortlist

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12 November 2014


83% of conveyancers either don’t have a quote tool on their firm’s website or don’t know if they do, according to a poll conducted by leading property data and service provider, TM Group

In a previous report, when asked which area they were looking to win new instructions, around a third of conveyancers answered that they were keen to attract new customers online and through their websites.

However, in this new research, it has emerged that just 17% of conveyancers confirmed that their firm’s website had a quote tool to help capitalise on their prospective customers.

While there are other factors – such as service, communication and accessibility – at play when choosing a conveyancer, offering prospective customers the ability to quickly and easily find out the cost of using your firm can be the difference between winning and losing new business online.

“The precedent and demand for comparing prices online is clearly well established, with popular websites such as ‘moneysupermarket’ and ‘go compare’ flourishing,” says Verdi Taylor, marketing manager at TM Group. “Not readily offering up your fees could result in your firm being left off your potential customers’ shortlist.”

Additionally, an online quote tool on your website can help reduce the time that fee-earners spend on the phone, freeing them up to give more time to the transaction itself.

The good news is that, with nearly two thirds of respondents in the poll certain that their firm’s website doesn’t have a quote tool, firms can easily seize an advantage over a substantial proportion of the competition by introducing one, ensuring that their website gets on the shortlist and communicates potential fees to customers.

Here are the results:

Yes – 18

No – 64

I don’t know – 26



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What are our considerations when looking to buy home or car cover? I would imagine price would certainly be amongst the considerations, but I’m confident that we would each weigh up whether or not our chosen insurer could meet any claims we might bring, and perhaps as importantly, whether they’d provide us with a hassle-free claims process were the worst to happen. Legal expenses insurance should be no different.

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