Ombudsman Services transform into a customer centric, 24/7 service

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11 October 2013


Ombudsman Services provides consumer dispute resolution services for major industries, including the Communications, Energy, Property and Copyright Licensing sectors. Last year Ombudsman Services resolved over 18,000 complaints and handled around 203,000 queries via the post (38%) and telephone (62%).

By deploying the Peppermint Platform , Ombudsman Services can deliver online services 365 days a year, making accessibility to the service easier and faster for consumers. Ombudsman Services provides self-assessment facilities and has expanded customer service channels to include secure service portals and text messaging. The primary benefit has been to improve the case management service by making it quicker and more transparent; however the Peppermint Platform has also reduced costs and improve operational efficiency.

Watch this case study video to discover the business impact:

 



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Woebots and robots

Nadia chatbot

The chances are that you may not be entirely sure what a bot or a chatbot is. So, the news that, “starting today, DoNotPay is opening up so that anyone can create legal bots for free (with no technical knowledge)” may be a bit opaque. But bots have their devotees. The picture is of Nadia, an Australian bot being developed to give information on disability benefits with the voice of Cate Blanchett. The editor of Chatbots Magazine (OK, no neutral source) is pretty clear about their future. He writes articles with titles like ‘How bots will completely kill websites and mobile apps’. Joshua Browder, the creator of the DoNotPay parking ticket challenger, is behind what he hopes will be this major expansion of legal bots.

July 21st, 2017