Moneypenny reports calls to legal sector are up 14.2%

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10 February 2016


Moneypenny NEW2002Calls to the legal sector rose by 14.2% last month, according to Moneypenny.

In a study of its call volume, the UK’s leading telephone answering specialist reported a 14.2% rise when the average number of calls in January were compared to the average number of calls in December.

Of those, enquiries relating to personal injury accounted for the largest share, followed by family law, residential property, criminal law and wills and probate.

Bernadette Bennett, Moneypenny’s legal commercial manager, says: “The past few months have been extremely buoyant for the legal sector. In analysing our call data we can see that December was particularly busy with the highest call volumes occurring on the 7th, 14th and 18th.

“This trend continued into January with the momentum building and call figures steadily increasing. As anticipated, we dealt with a large volume of family law calls in the early part of the month in the aftermath of the holiday break.

“It also seems that individuals are taking the New Year as an opportunity to put their affairs in order, given the figures we are seeing for wills and probate enquiries.”

In January the study found the busiest day was Monday, 18th; a twist when compared to the previous year which saw Monday, January 5th – the date dubbed ‘Divorce Day’ – receiving the highest call volume.

A rise in enquires from start-up legal firms is also thought to have contributed to the increased level of calls.

Bernadette continued: “Since the start of this year, we have noticed a significant uplift in enquiries from legal start-ups and small firms. This tallies with figures from legal insurers, who are reporting that around 100 new law firms are being formed every month in the UK. It’s an encouraging sign for the sector and one that we’re certainly seeing reflected here.”

Endorsed by the Law Society, Moneypenny answers around two million legal calls a year for law firms of all shapes and sizes across the UK, either on an overflow or fully outsourced basis.



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