Managing Client Relationships – The Truth in Professional Services 2013 benchmark study

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28 February 2013


The “Managing Client Relationships – the truth in professional services” 2013 benchmark study is now live. It’s being undertaken by Managing Partners Forum in conjunction with The Thriving Company, and is said to be unique in tracking the effort and processes used by professional firms to manage client relationships, identifying those with the greatest correlation with success,  gaining feedback on the performance of systems and advisors, and providing expert commentary and ideas.

According to Robin Dicks of Thriving, “The ability of a professional firm to manage complex client relationships defines their competitive edge, and secures sustainable revenue streams. It’s important to know how your firm’s efforts stack up against peers, and the best practice that improves client relationships, delivers returns, and ensures you get the best from any systems used.” As one participant in last year’s study said: “I believe you have hit a nerve!…We are reviewing 2011 efforts and preparing initiatives for 2012. Thank you for providing such timely information.”

Click HERE to take part before 4 March. It takes around 15 minutes, and all participants will receive a FREE executive report of the findings when the study is completed.

 



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GDPR and the rise of ‘datanapping’ – the new threat to the pockets of law firms

Nigel Wright

You’ve heard about ransomware – a hacker infiltrates your IT systems, locking them down until you pay a ransom. Some studies now estimate that over 50% of businesses have experienced this type of attack in the last year, and it’s particularly prevalent within the legal sector. Previously, firms could protect themselves by having a solid disaster recovery plan in place to ensure they can get back up and running in the event of a disruption. However, the General Data Protection Regulation (GDPR) – the new EU-wide regime which comes in effect on 25 May 2018, irrespective of Brexit – means that this approach alone is no longer adequate and security measures must be strengthened to prevent attacks.

April 21st, 2017