Legal secretary takes a tablet from PSG

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4 March 2013

Legal secretary Emma Hanson of Sheffield based law firm PM Law, was this week announced as the winner of an iPad Mini in the PSG Customer Service Questionnaire prize draw. Emma has worked in conveyancing for over nine years for various firms in and around Sheffield. Whenever she has changed her place of work she has taken PSG as her preferred search provider with her.

Emma said on receiving her prize: “I was so surprised, I never win anything. So when Jo from the PSG Sheffield office rang me to give me the news, I nearly fell off my chair.”

Jo Hudson, Director of PSG Sheffield, said: “When head office contacted me to tell me Emma had won, I was delighted. Emma has been a longstanding client and a huge advocate for our services in Sheffield, I am really pleased for her”.

Emma was presented with her prize by PSG’s Head of Sales, Robin Wells.

The Customer Service Questionnaire asked clients questions about products, services, ease of ordering and future developments.

Survey Highlights

100% of clients ordering searches said they would recommend PSG to another solicitor or conveyancer

99% of clients rated their local PSG Office as Good or Excellent for:

  • Quality of products
  • Service
  • Ease of Ordering

More than 50% of clients now order online via

And of those ordering online 91% rated their overall satisfaction with the system as good or excellent.

Andrea Glover, Managing Director at PSG, said: “We have seen improvements in results from last years survey, which is really encouraging.  However, there is always room for improvement and we take the results of our surveys very seriously and feed these into our service and product development plans. I’d like to thank all our customers who took the time to take part in the survey and offer my personal congratulations to Emma.”

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