Legal Eye announces results from their first customer satisfaction survey

Print This Post

13 August 2013


Legal Eye, the leading national law firm compliance experts today announced the results of their inaugural customer satisfaction survey.

Legal Eye customers were surveyed by telephone to determine how satisfied they were with the service provided by Legal Eye. The findings showed that 93% of law firms who were surveyed were found to be delighted/happy with the service provided.

9 out of 10 Legal Eye customers would recommend Legal Eye’s compliance services.

Jaunita Gobby, Director, Legal Eye said “Customer satisfaction is at the core of everything we do at Legal Eye which is why we have implemented this regular survey. We are delighted with the results which prove that we are a trusted supplier who our customers are comfortable to recommend to fellow law firms.”

Clients specifically commented that they liked the technical expertise, the thoroughness of the approach and the practical support in the implementation of the changes and new processes / policies.

Bryan & Mercer commented “Jaunita and Legal Eye are brilliant for us.  We are so confident of the service that they provide that we have already recommended them to other law firms.”

Michael Ivor-Jones at Frederic Hall said “Legal Eye provided a complete service, took any problems and found resolutions and implemented strategies.  We would definitely recommend law firms get in touch with Legal Eye.”

Lisa Wills of John M Lewis & Co, Licensed Conveyancers, commented “It isn’t just the fact that Legal Eye tell us what we need to do.  They will put something together for us and instead of us being left not knowing what to do the precedents were tweaked to suit us.  We were also given the details of how to put things together (e.g. updates required for the policies, registers and plans).  Legal Eye has been fantastic and I am excited about getting to the end and being accredited with the Legal Eye Quality Standard.”



Associate News is provided by Legal Futures Associates.
Find out about becoming an Associate



Legal Futures Blog

Going social

Derek Fitzpatrick Clio

Legal professionals, as communicators, serve a crucial role in social conversations, but have not been quick to adopt a strong presence on social media. Many lawyers are reluctant to start a social media profile as they don’t foresee any benefits to having one. The bottom line is that lawyers won’t get clients from social media if they are not using it. With 62% of adults having a Facebook account, your clients – and competitors – are using social media and you can no longer afford to treat it as an afterthought in the digital age.

December 2nd, 2016