Legal Eye announces results from their first customer satisfaction survey

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13 August 2013

Legal Eye, the leading national law firm compliance experts today announced the results of their inaugural customer satisfaction survey.

Legal Eye customers were surveyed by telephone to determine how satisfied they were with the service provided by Legal Eye. The findings showed that 93% of law firms who were surveyed were found to be delighted/happy with the service provided.

9 out of 10 Legal Eye customers would recommend Legal Eye’s compliance services.

Jaunita Gobby, Director, Legal Eye said “Customer satisfaction is at the core of everything we do at Legal Eye which is why we have implemented this regular survey. We are delighted with the results which prove that we are a trusted supplier who our customers are comfortable to recommend to fellow law firms.”

Clients specifically commented that they liked the technical expertise, the thoroughness of the approach and the practical support in the implementation of the changes and new processes / policies.

Bryan & Mercer commented “Jaunita and Legal Eye are brilliant for us.  We are so confident of the service that they provide that we have already recommended them to other law firms.”

Michael Ivor-Jones at Frederic Hall said “Legal Eye provided a complete service, took any problems and found resolutions and implemented strategies.  We would definitely recommend law firms get in touch with Legal Eye.”

Lisa Wills of John M Lewis & Co, Licensed Conveyancers, commented “It isn’t just the fact that Legal Eye tell us what we need to do.  They will put something together for us and instead of us being left not knowing what to do the precedents were tweaked to suit us.  We were also given the details of how to put things together (e.g. updates required for the policies, registers and plans).  Legal Eye has been fantastic and I am excited about getting to the end and being accredited with the Legal Eye Quality Standard.”

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