Investing in the future – Proclaim case management enhances competitive edge

Print This Post

1 June 2015


Eclipse200Minards Pavlou started life in 1988. The firm specialises in personal injury claims, catering for a range of matter types, with a niche emphasis on motorbike claims.

As a small practice, Minards Pavlou had reached a plateau in the firm’s development. It was decided that, to optimise the speed of matter progression, a new Case Management Software platform should be sought.

Following an initial meeting at the Legal IT Show in London, the practice made the decision to replace its incumbent system with Proclaim. Proclaim was regarded as the market leading solution – the system’s flexibility and data management capabilities greatly appealed to the Minards Pavlou team.

Paul Pavlou, managing partner at Minards Pavlou, reports that upon hearing of the IT investment, he was asked “How can you afford to take the risk of changing your IT systems, as a small firm, just as the recession is biting?”

Paul’s response was concise and to the point: “How can we afford not to?”

Proclaim has seen the practice improve information sharing, remove re-keying and duplication of effort, and reduce administrative overhead. The result is a faster turnaround of files (new instructions fully actioned on the day they are received) and consistent levels of quality for both business partners and clients. Minards Pavlou has been able to expand both its case throughput, and its headcount of legal professionals – a perfect example of utilising technology to help move the business forward.

“Implementing Proclaim Case Management has proved to be a sound business decision and a great investment.” – Paul Pavlou (Managing Partner), Minards Pavlou



Associate News is provided by Legal Futures Associates.
Find out about becoming an Associate



Legal Futures Blog

Going social

Derek Fitzpatrick Clio

Legal professionals, as communicators, serve a crucial role in social conversations, but have not been quick to adopt a strong presence on social media. Many lawyers are reluctant to start a social media profile as they don’t foresee any benefits to having one. The bottom line is that lawyers won’t get clients from social media if they are not using it. With 62% of adults having a Facebook account, your clients – and competitors – are using social media and you can no longer afford to treat it as an afterthought in the digital age.

December 2nd, 2016