Hosted Proclaim Medico-legal solution enables superb client service at TMS

Print This Post

17 July 2014


Established in 2013, Bolton based Total Medical Solutions is a growing provider of medical  reports and services to the legal profession and insurance industry, with a national network of medical experts.

As a new start-up committed to continuous improvement, TMS needed a solution that was future-proof and scalable. The solution needed to grow with the firm and efficiently handle large volumes of work, whilst being flexible enough to accommodate newly introduced services in the future. TMS also required the new system to be a hosted, cloud-based platform with the ability to offer a paperless working environment.

A hosted Proclaim Medico-legal Case Management Software solution was chosen providing an efficient and consistent approach to each case. The Proclaim system stood out with a solid track record of helping new businesses to grow and could be easily tailored to suit the firm’s bespoke workflows and file management practises.

Proclaim has delivered a high level of automation throughout the whole medical reporting process, from initial instruction to the sending of the final report, saving hours of manual administrative tasks per case. Consistent personalised documents are sent directly from Proclaim to medical experts and law firm clients. All correspondence is digitally stored in the correct case on the secure, centralised solution for easy information sharing within the team.

All appointments are booked centrally in the Proclaim diary, making selecting an available medical expert simple. Automated reminders and updates sent to all parties via both email and text message result in a fast and accurate service.

Yasin Aslam, Operations Director, Total Medical Solutions says, “We are great believers in superb client service and strive to achieve the highest standards. Without investing in Proclaim we could not have achieved our goal of providing second-to-none client service.”

 

 



Associate News is provided by Legal Futures Associates.
Find out about becoming an Associate



Legal Futures Blog

The rise of the multi-disciplinary lawyer: A challenge for legal education

Catrina Denvir

The legal profession has been on the receiving end of much hype regarding the impact of technology. Recent commentators purport that the aspiring lawyer must be a triple threat, possessing knowledge of the law, coding expertise, and in-depth knowledge of legal technology. Yet, focusing on legal technology risks overlooking the need for skills that transcend latest fads. Legal technology is a means by which to handle data: to organise it, record it, extract it, analyse it, predict from it and leverage it. Quantitative and statistical literacy – the ability to understand, apply, visualise and infer from data – underpins technological literacy and yet receives very little attention from those who encourage innovation in the legal curriculum.

May 26th, 2017