Hosted Proclaim Medico-legal solution enables superb client service at TMS
Established in 2013, Bolton based Total Medical Solutions is a growing provider of medical reports and services to the legal profession and insurance industry, with a national network of medical experts.
As a new start-up committed to continuous improvement, TMS needed a solution that was future-proof and scalable. The solution needed to grow with the firm and efficiently handle large volumes of work, whilst being flexible enough to accommodate newly introduced services in the future. TMS also required the new system to be a hosted, cloud-based platform with the ability to offer a paperless working environment.
A hosted Proclaim Medico-legal Case Management Software solution was chosen providing an efficient and consistent approach to each case. The Proclaim system stood out with a solid track record of helping new businesses to grow and could be easily tailored to suit the firm’s bespoke workflows and file management practises.
Proclaim has delivered a high level of automation throughout the whole medical reporting process, from initial instruction to the sending of the final report, saving hours of manual administrative tasks per case. Consistent personalised documents are sent directly from Proclaim to medical experts and law firm clients. All correspondence is digitally stored in the correct case on the secure, centralised solution for easy information sharing within the team.
All appointments are booked centrally in the Proclaim diary, making selecting an available medical expert simple. Automated reminders and updates sent to all parties via both email and text message result in a fast and accurate service.
Yasin Aslam, Operations Director, Total Medical Solutions says, “We are great believers in superb client service and strive to achieve the highest standards. Without investing in Proclaim we could not have achieved our goal of providing second-to-none client service.”
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