Hillyer McKeown adopts SOS Connect to boost client service delivery in six-figure deal

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13 June 2013

Hillyer McKeown Solicitors has signed a major contract for as part of its drive to harness technology to deliver an enhanced service to clients.

The Chester-based firm is replacing its incumbent legal software solution with SOS Connect, for integrated CRM, marketing, practice and case management.

Hillyer McKeown is a full service law firm with a large private client practice but with a client base comprising mainly owner-managed businesses and SMEs. With other offices in The Wirral and North Wales, the firm has 120 people.

The contract will also see SOS Connect implemented throughout the firm’s wholly-owned personal injury firm, Mercury Legal.

“Legal services are changing dramatically and as a firm we can’t afford to stand still,” says Steve Harvey, partner and head of commercial.

“Against this background we recognise that IT has a key role to play in making us more efficient and effective in what we do – streamlining all our processes and making us more responsive to clients’ needs.

“We must constantly strive to differentiate ourselves by providing a superior client service, and investing in SOS Connect is one of the key ways in which we can do that.

“However this is not just a technical exercise. Embracing the new system will be a challenge – it is about hearts and minds, and finding ways to ensure that we live up to our Customer Charter. The CRM capabilities of SOS Connect will provide us with a more integrated approach to delivery and marketing.”

David McNamara, managing director of SOS, said: “Hillyer McKeown Solicitors has had the foresight to acknowledge that technology is playing an increasingly central role in how law firms will adapt and thrive in the legal landscape. We look forward to helping the firm to embed SOS Connect into its culture and processes.”

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