Growing expert witness specialist utilises Eclipse’s Proclaim Case Management to transform efficiency and client service levels
Forensic Healthcare Services Ltd (FHC) was established in 1999 by a group of doctors experienced in law, medicine and science to provide training, consultancy and expert witnesses within the justice setting. Clients range from individual law firms to police services and public bodies.
As FHC grew it became apparent that a paperless, easy to use Case Management Solution was required that could be tailored to its needs and replace the existing system. The incumbent system was a slow, labour intensive, paper-based solution that required the office to be physically manned at all times in order to access centrally filed hard copy case notes. It did not include any efficiency monitors or risk control allowing cases to be instructed, managed and closed without any checking procedures.
A Bespoke was chosen from Eclipse Legal Systems as it provided a monitored workflow solution with the flexibility for a phased implementation to allow users to feel confident with the transition from paper to digital. The Proclaim platform also offered excellent reliability with market-leading service from the support team.
All staff can use Proclaim either from home or at the office making use of the system’s client service boosting features such as the personalised Task List which increased satisfaction levels beyond expectations. There has been a transformation in efficiency and an increase in turnover that is directly attributable to Proclaim.
Proclaim allows FHC to concentrate on expanding and building its client, expert and mediator network. FHC will be moving to larger offices with the aim of pursuing growth in the personal injury civil arena, whilst expanding its core business in crime and clinical negligence. The firm remains confident that the underlying business model is superbly served by the paperless Proclaim system.
- 100% digital Case Management
- Increased turnover and market-share in a very competitive sector.
- Transformed client satisfaction beyond expectation
- Single dedicated database and workflow system
- Proclaim utilised by all staff
Managing Director, Judy Payne-James, said: “Our service to our clients has increased satisfaction levels beyond our expectation. We would not be able to operate without our Proclaim Case Management System. It goes without saying the increase in efficiency and turnover is directly attributable to Proclaim.”
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