First4Lawyers to launch White Paper on customer journey in legal services

Print This Post

27 July 2016


F4L_logo_simple_CMYKFirst4Lawyers will launch its latest White Paper in September 2016 on the customer journey in legal services.

The paper will draw upon examples of how the sector is performing, drawing upon expert views from within and outside the sector, and will seek to set a blueprint for future customer engagement plans.

In order to validate some of the points raised in the paper, we are taking a snapshot survey of customer service in the sector today and would be grateful if you would spare two minutes to answer five short questions about customer service in your law firm. All answers are treated anonymously and you can view the five-question survey here.

 

 



Associate News is provided by Legal Futures Associates.
Find out about becoming an Associate



Legal Futures Blog

The skills shortage in law firms is the biggest threat to handling cybercrime

CLC Roundtable discussion at Malmaison Hotel, Charterhouse Square

The skills shortage in our businesses is the biggest threat to our industry when looking at cybercrime. Cybercriminals are not just after money but are looking for sensitive information too, so the legal services sector is an obvious target. In the last year we have had reports of around £7m of client money being lost to such crime. This is not an IT issue and it should not be left to the IT teams to sort out. It is a high-level responsibility and a board-level issue that must be taken seriously. We suspect that we will look back on 2016 and ask why we didn’t respond quicker.

March 21st, 2017