First4Lawyers to launch White Paper on customer journey in legal services

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27 July 2016


F4L_logo_simple_CMYKFirst4Lawyers will launch its latest White Paper in September 2016 on the customer journey in legal services.

The paper will draw upon examples of how the sector is performing, drawing upon expert views from within and outside the sector, and will seek to set a blueprint for future customer engagement plans.

In order to validate some of the points raised in the paper, we are taking a snapshot survey of customer service in the sector today and would be grateful if you would spare two minutes to answer five short questions about customer service in your law firm. All answers are treated anonymously and you can view the five-question survey here.

 

 



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The security of certainty

Michael Wildy Allianz

What are our considerations when looking to buy home or car cover? I would imagine price would certainly be amongst the considerations, but I’m confident that we would each weigh up whether or not our chosen insurer could meet any claims we might bring, and perhaps as importantly, whether they’d provide us with a hassle-free claims process were the worst to happen. Legal expenses insurance should be no different.

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