Expanding personal injury practice utilises Proclaim to prepare for the future

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17 September 2013


Smith Jones Solicitors is a rapidly expanding Personal Injury practice, and one of Lancashire’s best performing businesses across all sectors.  The firm currently employs 60 people at its Burnley HQ and Warwickshire office.

The Challenge

The incumbent software solution’s vendor was acquired by a large multinational organisation.  This meant that the development path for that product was abruptly ended.  Smith Jones took the initiative and went to market for a future-proof Practice Management system.  Core requirements were a guaranteed development path, simplicity of use, and tools that would enable lean, cost cutting process creation.

The Solution

Following a detailed analysis of available solutions, the decision was made to implement .  Smith Jones saw Proclaim as “the next step” in Practice Management – future-proof, with a strong track record and rich fee earner toolset.  Importantly, the cultural fit between Eclipse and Smith Jones was excellent – both growing companies with a long-term vision.

The Results

Proclaim is used at every step of the client journey.  The system’s ‘Lead Management’ toolset comes into play at very first contact, tracking key statistics for Smith Jones to ascertain the success of marketing campaigns.  Features such as SMS text messaging and automated ‘milestone’ emails keep clients in the loop through the life of their case.

Smith Jones utilises Proclaim’s ‘A2A’ system for processing RTA cases through the Portal, and will be implementing the system for EL / PL files too.  The practice has also created its own costs budgeting system to take into account new rulings on high-value injury cases.

The future will see Smith Jones expand its operations, aiming to be the number 1 personal injury firm in the region.  Proclaim will sit at the core, providing a flexible and future-proof practice-wide solution.

“In a competitive legal environment, Proclaim gives us the advantage we need to continue our upward trajectory.”

Beverley Bellas, Finance Director



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