ETSOS awarded Legal Eye Quality Standard

Print This Post

24 March 2014


The country’s leading conveyancing search aggregator, ETSOS, has announced that it has been awarded the Legal Eye Quality Standard.

With its fundamental commitment to helping law firms tackle their compliance challenge, ETSOS believes that it should be able to evidence its own robust processes, systems, partnerships and staff training.

Managing director Phil Natusch explains: “To demonstrate our own awareness of the risk-ridden environment we operate within, we thought it only appropriate to have our own standards and procedures validated by an external quality mark. As Lexcel and CQS apply to law firms only, the Legal Eye Quality Standard was our available benchmark and I’m delighted with our award.”

Legal Eye director and founder Jaunita Gobby comments:

“I applaud any legal information provider who practices what they preach. If you are going out there with the published aim of helping law firms and conveyancers alleviate their compliance burden, then you surely have to have your own house in order and be able to prove that you are a well-run, properly regulated business with effective risk management at its core.

We’re delighted that ETSOS has passed our rigorous assessment and I hope that the award will underscore the already excellent regard in which it is held by clients, partners and industry stakeholders alike.”

Legal Eye Quality Standard

Jaunita Gobby realised that there was a need for a recognised quality standard for firms within the legal services market other than solicitors, and set about working on the Legal Eye Quality Standard, which was launched at the back end of 2012.

Suitable for solicitors, licensed conveyancers and providers of legal information services throughout the UK, the Legal Eye Quality Standard is the first assessment scheme to address those rules and regulations which are over and above the traditional quality standards.  The standard includes:

  • The E-Commerce Directive
  • The Bribery Act 2010
  • The Equality Act 2010
  • Referral and Fee Sharing arrangements
  • Publicity requirements
  • TCF (Treating Customers Fairly)

Jaunita explains: “The quality standards out there do not individually meet all of the required elements and regulations that are required. We believe this leaves firms exposed to significant financial, reputational and insurance risks. This quality standard is also available to licensed conveyancers and providers of legal information services which is great for them.  It recognises their proactive approach towards best practice and risk management.”

www.etsos.co.uk



Associate News is provided by Legal Futures Associates.
Find out about becoming an Associate



Legal Futures Blog

Lawyers must now draw on the data and drive change

Chris Marston 2014

The results from this year’s legal services consumer tracker survey make for interesting reading. In its sixth year, the research finds that a firm’s reputation continues to grow in importance, holding its top slot as the number one factor influencing choice of lawyer, with price remaining a strong second, reflected in a shift towards higher numbers of fixed-fee transactions. Alongside, it reports that trust in lawyers has declined to 42%, from 47% in 2012. It’s useful information as far as it goes, but what is the sector going to do with it?

September 26th, 2016