Dundas and Duce implement Redbrick Practice Management and Business Intelligence firm wide
Founded by Robert Dundas in 1985 and based in the busy County town of Maidstone, this local firm of solicitors quickly established itself as a dynamic and capable deliverer of quality customer care and legal services.
In 1994 Colin Duce joined the already established and successful firm, and by doing so developed and established the Conveyancing department which now forms the principal base of Dundas and Duce. In 2001 Mark Sayers joined the firm and expanded the firm's private client services to include Will writing and Probate services. Dundas & Duce now provide Residential and Commercial Conveyancing, Private Client services throughout Kent and the surrounding area.
Dundas and Duce started to use Redbrick Practice Management in just the Conveyancing department, but it soon became clear that the solution was delivering tangible benefits of speed, efficiency, and user-friendliness that would benefit the other teams. They have gone on to implement Redbrick Practice Management in the Probate department, as well as Business Intelligence for their accounts and management reporting, with great success.
As a result, they are able to address the needs and concerns of their clients, in particular speed and transparency. All of their data is now stored in one central place and is easily accessible so whether it’s a client on the phone, an enquiry into a historical matter or an audit review they know they can have their hands on all the information they need within seconds.
Colin Duce, Partner at Dundas and Duce comments “The flexibility to customise the system has been excellent and we have set the system up to our own preferred way of working. What is great is that the system can grow and evolve with you and because of all the upgrades (which are free!) we don’t need to worry about it becoming out of date.”
Redbrick Solutions Head of Sales and Marketing, Jo Hodges comments “We are delighted to have Dundas and Duce on board and are thrilled with how quickly and enthusiastically they have all taken to the system. By integrating their front and back of house solutions we have removed a huge amount of duplication from the firm whilst minimising the risk of errors and are assisting them in continuing to deliver excellent levels of service to their rapidly expanding client base.’
Colin continues “Dundas and Duce have just been awarded CQS status, and the ability to manage our files using Redbrick Practice Management has been a great help in achieving and maintaining the standard. The training and support have been exceptional and it is very reassuring to know that someone is always on hand to support us, either by telephone or in person without us having to worry about paying support fees.
“I have no hesitation in recommending Redbrick Practice Management as the ultimate practice-wide case management tool.”
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