Concert’s Legal Communications Report now available

Print This Post

27 July 2016

Concert Networks New 200Concert Network’s annual research into how legal firms communicate with their clients is now available.

As with previous years, Concert called some of the UK’s leading law firms with the intention of instructing them. The goal was to find out how legal firms communicate with potential clients.

Some headlines from their findings are:

Only 2% of calls were followed up by the firm, asking if we wanted to proceed with our enquiry.

Only 46% of calls were put through to someone who could help us immediately.

Only one call, out of ninety attempted, received a perfect ranking from our assessors.

You can read the full findings by downloading The Legal Services Communication Report 2016 now.

Download Here

The report contains valuable insights for all legal services firms. Just one or two small changes to how you communicate with prospective clients can see you stand out from the crowd.

In today’s crowded legal market, can you afford not to make those changes?

Associate News is provided by Legal Futures Associates.
Find out about becoming an Associate

Legal Futures Blog

Delivering a first-class service experience

Helen Hamilton Shaw 2

I visit a lot of different businesses in the course of my job – both law firms and other types of organisations. This gives me a unique opportunity to compare how the legal sector is shaping up against the commercial world in how they welcome visitors to their business, and it’s fair to say that those that go the extra mile certainly stand out.

October 21st, 2016