Concert’s Legal Communications Report now available

Print This Post

27 July 2016


Concert Networks New 200Concert Network’s annual research into how legal firms communicate with their clients is now available.

As with previous years, Concert called some of the UK’s leading law firms with the intention of instructing them. The goal was to find out how legal firms communicate with potential clients.

Some headlines from their findings are:

Only 2% of calls were followed up by the firm, asking if we wanted to proceed with our enquiry.

Only 46% of calls were put through to someone who could help us immediately.

Only one call, out of ninety attempted, received a perfect ranking from our assessors.

You can read the full findings by downloading The Legal Services Communication Report 2016 now.

Download Here

The report contains valuable insights for all legal services firms. Just one or two small changes to how you communicate with prospective clients can see you stand out from the crowd.

In today’s crowded legal market, can you afford not to make those changes?



Associate News is provided by Legal Futures Associates.
Find out about becoming an Associate



Legal Futures Blog

Is it time solicitors started taking ethics training more seriously?

mena_ruparel

The requirement for solicitors to behave ethically in modern legal practice is more relevant than ever. Solicitors are still held in fairly high regard by the public, although that esteem is on the wane according to last year’s Trusted Professions poll by Ipsos Mori. Lawyers are less trusted than teachers and doctors but at least we prevail over accountants and bankers. We still hold a position of trust but we must work to hold that position. The current Solicitors Regulation Authority proposals to revise the Handbook are evidence that work still needs to be done.

June 21st, 2017