Communication, communication, communication
The 2015 Home Moving Trends Report carried out by TM Group has highlighted that 8 out of 10 home movers place a high level of importance on their conveyancers ability to communicate with them.
As the leading conveyancing case management supplier we know only too well how busy conveyancers are. Unfortunately this means that in the vast majority of cases they are spending extortionate amounts of time responding to inbound enquiries, leaving little or no time for them to be pro-active in keeping clients up to date.
Redbrick Practice Management has a number of tools built in to help clients communicate effortlessly with the home mover, which reduces inbound enquiries and frees up more productive time to progress matters (even more important when working to fixed fees!)
24/7 online tracking – enabling you to deliver a high level of service to your clients, details are updated in real time, allowing home movers to have access to case updates at their convenience. This reduces the volume of inbound phone calls by up to 40%. You are in control of what is displayed in the tracking portal and can embed it into your own website.
Auto SMS and Email updates – improve client communication with text and email messages which can be pre-programmed into your workflow so that they are sent automatically at key milestones, keeping your clients up to date, improving client satisfaction by demonstrating how pro-active and efficient you are and keeping your matters on track.
Two way Outlook integration – never lose track of email correspondence again with our clever Outlook integration. Outbound emails can be sent, with attachments automatically converted to pdf’s, to single or multiple contacts from within the system. Inbound mail is scanned automatically and added to the document history, saving a significant amount of time compared to manually adding correspondence to a file, as well as the cost of printing.
Being pro-active was also important to home movers, with 67% of respondents in the Home Moving Trends Report saying that choosing a pro-active conveyancer was key for them.
Redbrick Practice Management enables conveyancers to demonstrate how pro-active they are from the outset with:
Redbrick Quoting Tool – simply capture a few basic details and the system will automatically produce a quote based on your saved custom fee structure and email it directly to the client, whilst they are still on the telephone.
Redbrick’s clients are able to demonstrate a fast and efficient service to the home mover, which helps them win more work. It is very quick and easy to follow up all outstanding quotes as a batch with a personalised text or email message, increasing your conversion rate even further.
Our recent client satisfaction survey found that 98% of clients thought they offered a better service and won more work since joining us.
What are you waiting for?
Contact Redbrick Solutions today to see how we can help you win more profitable work on 0845 166 2629 or see www.redbricksolutions.co.uk
Read the full Home Moving Trends Report here: http://web.tmgroup.co.uk/cn/an9um/homemovingtrends2015
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