Client extranets driving client engagement for law firms, says mmadigital

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1 August 2013


A new resource proven to help law firms better collaborate with their clients and win new business has been launched by Manchester’s full service digital agency, mmadigital.

Following a successful pilot, tailored extranets are being offered to law firms and their clients to share confidential documents and information securely. This collaborative approach allows law firm to win more tenders, increase customer satisfaction and reduce overheads.

Each extranet is customised with common features including: secure private groups/work spaces, private news and blogs, forums, customer profiles, question and answer sections, site search and a comments and messaging facility.

Branded in accordance with law firms brand guidelines to offer the same experience as their other web and media offerings, each extranet is secured by a unique login, giving law firms full control to upload and mange their client information centrally. Additional profile information can also be collected about the client at registration, which could be used for targeted marketing or to assist with future business decisions.

mmadigital is offering law firms a free demo of the extranet and says that the creation of a tailored extranet starts from as little as £25 per month.

Dez Derry, CEO of mmadigital, says: “There has been a very positive response from law firms that have used this bespoke product. One large law firm has successfully used it to strengthen relationships with their biggest client which has resulted in them gaining new instructions. They have also utilised the extranet across other parts of the firm to improve business processes and increase internal collaboration and efficiency. Customers are now demanding greater online collaboration from law firms and our platform allows firms the ability to meet these demands cost-effectively.”
Law firms looking to ensure they make the most of modern technology to reach their clients can contact mmadigital for a free demo via www.mmadigital.co.uk.



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