Award-winning legal specialist adopts Proclaim to maintain exceptional client commitment
Joseph Frasier Solicitors – recently crowned ‘Legal Business of the Year’ at the Red Rose Awards 2015 – is the leading law firm offering information and legal advice for deaf, hard of hearing people and others.
The practice covers a range of law from Industrial Disease and Clinical Negligence to Personal Injury and Family. It also provides an impressive Costs service to other solicitors as well as its internal departments.
The firm prides itself on its passion and commitment to clients.
Joseph Frasier Solicitors was beginning to attract an increasing number of new cases to manage. The firm needed to acquire a Practice Management System that would allow staff to monitor and report on the increased workload.
The practice was also looking for a more efficient accounting system with the ability to create and schedule reports accurately, considering the volume of work anticipated.
A Proclaim Practice Management Solution was implemented and is utilised across the firm, providing a core desktop application for fee earners.
Proclaim creates standard precedent letters and packs with the click of a mouse button, and pulls in relevant case data, merging it into the chosen documents automatically, saving the firm hours of administration time.
Proclaim’s integrated accounting toolset enables the firm to see the ledger on each file, and gives them access to departmental and company data, with the option to drill down into miniscule detail.
Joseph Frasier Solicitors is increasingly making use of Proclaim’s reporting functionality, easily creating reports to identify progress made by the firm compared to expectations, and anticipate future needs.
Additionally, the New Business Enquiries (NBE) module has allowed the practice to seamlessly manage incoming enquiries and on-going prospect relationships, meaning staff never overlook a potential client.
“Modern legal practise depends upon the right technologies to deliver the services clients need – Proclaim meets all our objectives.” Chris Kushner, practice manager at Joseph Frasier Solicitors.
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