Austen Whetham Guest implement Redbrick Solutions Practice Management and Business Intelligence

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9 November 2012

Full service firm AWG have implemented Redbrick’s full practice management solution firm wide as well as their financial accounting and management solution, Redbrick Business Intelligence.

First established more than 100 years ago in 1895, AWG have been providing high quality legal advice both locally and nationally ever since. Offering city expertise without city prices and a high level of expertise in their chosen fields, AWG have rapidly expanded their South West based practice by employing numerous city based consultants throughout the country.

This made for an interesting implementation for Redbrick Solutions who had to co-ordinate training numerous remote consultants based all over the country whilst ensuring they all received the same high level of service and had secure access to the system at all times.

Redbrick Solutions Head of Sales and Marketing, Jo Hodges comments “We are delighted to have AWG on board and are thrilled with how quickly and enthusiastically they have all taken to the system.  By integrating their front and back of house solutions we have removed a huge amount of duplication from the firm whilst minimising the risk of errors and are assisting them in continuing to deliver excellent levels of service to their rapidly expanding client base.’

The firm has implementing Redbrick Practice Management for all staff, with case management solutions in the property, family, private client and dispute resolution departments.  Additionally AWG have implemented Redbrick Business Intelligence, which fully integrates with their case management solutions meaning up to the second reporting as well as full client and business accounting; and billing and productivity management.

Elizabeth West, Partner at AWG, said: “With our expanding network of consultants it became clear to us that in order to operate effectively and continue to grow the practice we needed strong matter management and reporting.  We offer a personalised service and pride ourselves on being able to promote the best interests of our clients so it was obvious to us that the technology behind our service also needed to be the best available.”

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